# Major web app crash with phone issue **URL:** \ **Category:** Questions about Thunkable X\ **Tags:** bugs, advanced\ **Created:** [November 22, 2021, 11:15pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279 "2021-11-22T23:15:16Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ryan\_hall\_apps](https://avatars.discourse-cdn.com/v4/letter/r/f6c823/32.png) [@ryan\_hall\_apps](https://community.thunkable.com/u/ryan_hall_apps)\ **Post date:** [November 22, 2021, 11:15pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/1 "2021-11-22T23:15:16Z")
I am not coding or doing anything on Thunkable today. This issue just randomly happened to my published app that has been running for about 4 months now, and this has happened before. Out of nowhere my published web app won’t display. Here is the link: [corrupt link](https://thunkable.site/web-build/index.html?webAppId=09TyM2-Gl). Last time I had to duplicated my app and published a new web app link. The app does display now, but I can’t log into my app on my **phone** browser. The app works perfectly on the computer. So there are two big issues that seem like “thunkable” issues. 1. Web App link randomly corrupts and I am unable to use the app. (This happens once every 3-6 months) 2. The realtime DB block is not running like it should. See pic. I know my blocks and code are right because I have been using this app for months. My company was using it this morning! I even tried an older version I had saved and same result. I have put a pic with a blue star of what block won’t run correctly. I have deleted and tried replacing but still no luck. I also updated my iPhone software and am on the newest version 15.1. I have tried chrome and safari. My app works great on chrome on windows 10. Having this on the phone is key, but I have had zero luck. I help this manufacturing company automate work flow with this app. Not having it is very frustrating to say the least. The thunkable team has always fixed my issues. I hope this one goes that same route 😀 ![thunk](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/6/2/623772a6a02b6348d9df6b7d514a5941e2309baf.jpeg) ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [November 22, 2021, 11:21pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/2 "2021-11-22T23:21:52Z")
I was able to open your web app. Is this what I should be seeing? ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/c/8/c8f7e5bf2ced58bebdb72da840d5155fb35a2dcb.png) ---
**Author:** ![cassandra](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/cassandra/32/115809_2.png) [@cassandra](https://community.thunkable.com/u/cassandra)\ **Post date:** [November 22, 2021, 11:22pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/3 "2021-11-22T23:22:34Z")
Hi @ryan_hall_apps - I was also able to open your app, on both my desktop browser and my phone browser. Are there more details you can share about this for when it doesn’t work? ---
**Author:** ![ryan\_hall\_apps](https://avatars.discourse-cdn.com/v4/letter/r/f6c823/32.png) [@ryan\_hall\_apps](https://community.thunkable.com/u/ryan_hall_apps)\ **Post date:** [November 22, 2021, 11:38pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/4 "2021-11-22T23:38:55Z")
@cassandra & @tatiang. You guys are awesome, that was weird. Since both of you could get on it I figured I should clear my cache browser data. I am able to see my app load like you are on the computer and phone, however… That did not solve all my issues. Now I can’t login on the phone browser. I can login on a browser on my computer. I cleared data on my phone browser hoping that would help since it fixed the first problem, but no luck. Any idea what I should try now? Ex: I am able to change text on a label right before the get block. Once I move the label text inside the get block it doesn’t process it. (this is only on the phone, it works on the computer) ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [November 23, 2021, 12:21am UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/5 "2021-11-23T00:21:39Z")
Hey @ryan_hall_apps 👋 Are you able to login via other platforms. ie. Can you login when you test the app on your phone. It definitely loads for me on my phone ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/f/0/f017b16eb306c80597a7851f250ab6f7366162ab.jpeg) ---
**Author:** ![ryan\_hall\_apps](https://avatars.discourse-cdn.com/v4/letter/r/f6c823/32.png) [@ryan\_hall\_apps](https://community.thunkable.com/u/ryan_hall_apps)\ **Post date:** [November 23, 2021, 12:43am UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/6 "2021-11-23T00:43:18Z")
@jared thanks for helping! I can get it to load now that I cleared browser data. I can login on live testing on my phone, live testing on the computer, and with the web app link on my computer. I can’t login with the web app link On Android or iPhone. I have tried on safari and chrome and deleted all browser data. No luck. Hope that helps. ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [November 23, 2021, 1:14am UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/7 "2021-11-23T01:14:42Z")
Would you be willing to provide a test email/password to try to login from our side to help you test further? ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [November 23, 2021, 1:40am UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/8 "2021-11-23T01:40:19Z")
Can you provide a dummy account that I can test with? ---
**Author:** ![ryan\_hall\_apps](https://avatars.discourse-cdn.com/v4/letter/r/f6c823/32.png) [@ryan\_hall\_apps](https://community.thunkable.com/u/ryan_hall_apps)\ **Post date:** [November 23, 2021, 1:51pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/9 "2021-11-23T13:51:04Z")
@jared, @muneer, & @cassandra The dummy account login is: Email: [222rdhall@gmail.com](mailto:222rdhall@gmail.com) PW: aaaaaa If you login correctly a message will appear and say “logged in successful”. Please try on a computer browser and phone browser. When I login as this account on my computer it gives me the “logged in successful” message. When I try logging in on my phone the code runs but seems to stops at the “get” block that I have put a pic on above. It doesn’t take me to where I need to be after that. ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [November 23, 2021, 1:56pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/10 "2021-11-23T13:56:30Z")
This is my attempt ![Screenshot_2021-11-23-16-55-19-89_40deb401b9ffe8e1df2f1cc5ba480b12](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/5/1/5147c863e3b9f84f3ab1bd3c313f13d59c5ced75.jpeg) Hope this helps ---
**Author:** ![ryan\_hall\_apps](https://avatars.discourse-cdn.com/v4/letter/r/f6c823/32.png) [@ryan\_hall\_apps](https://community.thunkable.com/u/ryan_hall_apps)\ **Post date:** [November 23, 2021, 1:57pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/11 "2021-11-23T13:57:47Z")
😂 I’m gonna lose my mind. @muneer what browser are you using? ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [November 23, 2021, 1:58pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/12 "2021-11-23T13:58:54Z")
See the URL bar. It’s Chrome. My phone is an Android phone. Android 11. ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [November 23, 2021, 2:03pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/13 "2021-11-23T14:03:48Z")
May I ask you what option you select when publishing as a Web app? - Mobile app - Responsive Web app If you are not sure, can you republish as a Mobile Web app? This should fix your issue. ---
**Author:** ![ryan\_hall\_apps](https://avatars.discourse-cdn.com/v4/letter/r/f6c823/32.png) [@ryan\_hall\_apps](https://community.thunkable.com/u/ryan_hall_apps)\ **Post date:** [November 23, 2021, 2:05pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/14 "2021-11-23T14:05:18Z")
@muneer, on my iPhone using chrome in a mobile view the app won’t work. If I click “request desktop site” in chrome and log in it works. I can’t get it to work with safari at all. Are you viewing in desktop mode, and any thoughts on why that might be? ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [November 23, 2021, 2:13pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/15 "2021-11-23T14:13:51Z")
https://player.vimeo.com/video/649057102?h=93add661c7&app_id=122963 ^^shot from an iPhone 11 with iOS 14.7.1 using the chrome browser in “mobile mode” Strange indeed https://player.vimeo.com/video/649057102?h=93add661c7&app_id=122963 Shot in “desktop mode” same phone and browser ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [November 23, 2021, 2:21pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/16 "2021-11-23T14:21:51Z")
> [@muneer](#): > > May I ask you what option you select when publishing as a Web app? > > - Mobile app > - Responsive Web app Can you verify that you publish the app as a **mobile web app**? ---
**Author:** ![ryan\_hall\_apps](https://avatars.discourse-cdn.com/v4/letter/r/f6c823/32.png) [@ryan\_hall\_apps](https://community.thunkable.com/u/ryan_hall_apps)\ **Post date:** [November 23, 2021, 2:23pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/17 "2021-11-23T14:23:23Z")
@jared At least someone else has seen what I have seen. I’m not crazy haha. @muneer I have posted as a responsive web app. ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [November 23, 2021, 2:24pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/18 "2021-11-23T14:24:13Z")
Can you set it as mobile web app? Just to try and isolate the effect of this option. ---
**Author:** ![ryan\_hall\_apps](https://avatars.discourse-cdn.com/v4/letter/r/f6c823/32.png) [@ryan\_hall\_apps](https://community.thunkable.com/u/ryan_hall_apps)\ **Post date:** [November 23, 2021, 2:43pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/19 "2021-11-23T14:43:28Z")
@muneer same result if I publish as a web app. ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [November 23, 2021, 2:52pm UTC](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279/20 "2021-11-23T14:52:52Z")
@22rdhallqp Does the app work when downloaded or in the companion preview app [Next page](https://community.thunkable.com/t/major-web-app-crash-with-phone-issue/1629279.md?page=2)