# Issue "You are running an outdated version of the software. Please hard refresh or clear your browser cache

**URL:** <https://community.thunkable.com/t/issue-you-are-running-an-outdated-version-of-the-software-please-hard-refresh-or-clear-your-browser-cache/564939>\
**Category:** Questions about Thunkable X\
**Created:** [May 6, 2020, 4:44pm UTC](https://community.thunkable.com/t/issue-you-are-running-an-outdated-version-of-the-software-please-hard-refresh-or-clear-your-browser-cache/564939 "2020-05-06T16:44:24Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![zbk0612eip8w](https://avatars.discourse-cdn.com/v4/letter/z/7ab992/32.png) [@zbk0612eip8w](https://community.thunkable.com/u/zbk0612eip8w)\
**Post date:** [May 6, 2020, 4:44pm UTC](https://community.thunkable.com/t/issue-you-are-running-an-outdated-version-of-the-software-please-hard-refresh-or-clear-your-browser-cache/564939/1 "2020-05-06T16:44:25Z")

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Whenever i go to an app designer, I see the message saying that i’m running an outdated version and to hard refresh or clear browser cache even after i did the instructions given. If you know how o fix this please reply.  
Thanks

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**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\
**Post date:** [May 6, 2020, 4:54pm UTC](https://community.thunkable.com/t/issue-you-are-running-an-outdated-version-of-the-software-please-hard-refresh-or-clear-your-browser-cache/564939/2 "2020-05-06T16:54:10Z")

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Hey @zbk0612eip8w It sounds like you have Thunkable open in multiple tabs, or perhaps you are signed into your account on more than one device?

In either event, a [hard refresh](https://docs.thunkable.com/getting-started/data-sources/data-sources#hard-refresh-your-browser) should fix this for you.

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**Author:** ![zbk0612eip8w](https://avatars.discourse-cdn.com/v4/letter/z/7ab992/32.png) [@zbk0612eip8w](https://community.thunkable.com/u/zbk0612eip8w)\
**Post date:** [May 7, 2020, 4:27pm UTC](https://community.thunkable.com/t/issue-you-are-running-an-outdated-version-of-the-software-please-hard-refresh-or-clear-your-browser-cache/564939/3 "2020-05-07T16:27:30Z")

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I did hard refresh it and it appers again

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**Author:** ![zbk0612eip8w](https://avatars.discourse-cdn.com/v4/letter/z/7ab992/32.png) [@zbk0612eip8w](https://community.thunkable.com/u/zbk0612eip8w)\
**Post date:** [May 19, 2020, 1:36pm UTC](https://community.thunkable.com/t/issue-you-are-running-an-outdated-version-of-the-software-please-hard-refresh-or-clear-your-browser-cache/564939/5 "2020-05-19T13:36:25Z")

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@domhnallohanlon, yes i did so,but it is still displaying the error

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**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\
**Post date:** [May 19, 2020, 1:50pm UTC](https://community.thunkable.com/t/issue-you-are-running-an-outdated-version-of-the-software-please-hard-refresh-or-clear-your-browser-cache/564939/6 "2020-05-19T13:50:01Z")

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Do you have Thunkable open in more than one tab (or on more than on device? )

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**Author:** ![zbk0612eip8w](https://avatars.discourse-cdn.com/v4/letter/z/7ab992/32.png) [@zbk0612eip8w](https://community.thunkable.com/u/zbk0612eip8w)\
**Post date:** [May 19, 2020, 3:48pm UTC](https://community.thunkable.com/t/issue-you-are-running-an-outdated-version-of-the-software-please-hard-refresh-or-clear-your-browser-cache/564939/7 "2020-05-19T15:48:58Z")

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i have thunkable on my pc and i have thunkable live on my ipad

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**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\
**Post date:** [May 19, 2020, 4:42pm UTC](https://community.thunkable.com/t/issue-you-are-running-an-outdated-version-of-the-software-please-hard-refresh-or-clear-your-browser-cache/564939/8 "2020-05-19T16:42:26Z")

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No, that should be ok.

What about if you sign out and sign back in again? Does that get rid of the message for you?

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**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\
**Post date:** [November 8, 2024, 11:29am UTC](https://community.thunkable.com/t/issue-you-are-running-an-outdated-version-of-the-software-please-hard-refresh-or-clear-your-browser-cache/564939/9 "2024-11-08T11:29:08Z")

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