# Issue with my JPEG images in the download

**URL:** <https://community.thunkable.com/t/issue-with-my-jpeg-images-in-the-download/1550050>\
**Category:** Questions about Thunkable X\
**Created:** [October 7, 2021, 9:28pm UTC](https://community.thunkable.com/t/issue-with-my-jpeg-images-in-the-download/1550050 "2021-10-07T21:28:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![brigettebelenky](https://avatars.discourse-cdn.com/v4/letter/b/7c8e57/32.png) [@brigettebelenky](https://community.thunkable.com/u/brigettebelenky)\
**Post date:** [October 7, 2021, 9:28pm UTC](https://community.thunkable.com/t/issue-with-my-jpeg-images-in-the-download/1550050/1 "2021-10-07T21:28:45Z")

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Hello,

I developed an anaotmy app and was testing how it looked as an app on my iphone 8, my mother’s iphone 8, and my father’s iphone 12+. I did not find any issues with the images or any other features when testing on my phone, however, when testing on my father’s phone, I saw that the jpeg images I created were half grey. Will this be the case when it is on the app store? How do I fix this situation? I attached an image to show it better.

 ![IMG_ABB7CA767563-1](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/8/6/86103ed9712008f2490d34e80f5ab3529f95b049.jpeg)

Thank you!

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**Author:** ![mimostel](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/mimostel/32/107661_2.png) [@mimostel](https://community.thunkable.com/u/mimostel)\
**Post date:** [October 8, 2021, 4:49am UTC](https://community.thunkable.com/t/issue-with-my-jpeg-images-in-the-download/1550050/2 "2021-10-08T04:49:18Z")

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If your issue is only when testing with LiveApp, sometimes this is happening because some assets needs time to upload. Will not happen when install as a stand-alone app.  
To fix this issue of LiveApp, just clear ThunkableLive app cache and start again (if you have something like this on iOS - im talking about Android, im not familiar with iOS).

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**Author:** ![brigettebelenky](https://avatars.discourse-cdn.com/v4/letter/b/7c8e57/32.png) [@brigettebelenky](https://community.thunkable.com/u/brigettebelenky)\
**Post date:** [October 8, 2021, 11:25am UTC](https://community.thunkable.com/t/issue-with-my-jpeg-images-in-the-download/1550050/3 "2021-10-08T11:25:06Z")

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It’s iOS and it happens when we download it onto the phone to see how it looks. Not the live testing but the download.

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**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\
**Post date:** [November 8, 2024, 1:14pm UTC](https://community.thunkable.com/t/issue-with-my-jpeg-images-in-the-download/1550050/4 "2024-11-08T13:14:55Z")

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