# Issue with IAP Subscription \[Oct 2022\] **URL:** \ **Category:** Issues / Bugs\ **Created:** [October 7, 2022, 10:23am UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326 "2022-10-07T10:23:04Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![maurizio.polverini89](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/maurizio.polverini89/32/145191_2.png) [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)\ **Post date:** [October 25, 2022, 9:36am UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/22 "2022-10-25T09:36:58Z")
Good morning everybody. Any news from here? I also would ask if that’s something that happens to me or there are more developers involved in this issue ---
**Author:** ![brianl](https://avatars.discourse-cdn.com/v4/letter/b/f14d63/32.png) [@brianl](https://community.thunkable.com/u/brianl)\ **Post date:** [October 25, 2022, 6:30pm UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/23 "2022-10-25T18:30:16Z")
Hello, Yes, our team is working on it right now. Thank you for your patience. We are trying to push out a fix as soon as possible, and will give you a heads up when the fix will come out. ---
**Author:** ![maurizio.polverini89](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/maurizio.polverini89/32/145191_2.png) [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)\ **Post date:** [October 26, 2022, 6:33pm UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/24 "2022-10-26T18:33:23Z")
Thank you very much. I tried the one time purchase too (not the subscription), just to see and this is what it came out, i honestly didnt pay much attention on it as it was just a try but maybe it can help? ![WhatsApp Image 2022-10-26 at 20.27.48](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/5/f/5f2901098b799589524b1868e62602b9772967f0.jpeg) ---
**Author:** ![maurizio.polverini89](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/maurizio.polverini89/32/145191_2.png) [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)\ **Post date:** [November 1, 2022, 11:01am UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/25 "2022-11-01T11:01:30Z")
Hello everyone, still haven’t find a solution yet, but i’d share my experiments that can be helpful in the future. These are my latest blocks: ![thunkable help](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/4/7/472766cc4a2d185ebf81bcf217ad8445ce351d90.png) Starting from the numbers that appear on the image: **For now i’m just testing on Android devices** 1. When i click the button, it skips completely the “purchase phase” and it goes straight to the “Candidati” procedure 2. When i LongClick the button it shows me: - “undefined” as “GetProducts Info” error - it correcetly shows the deatils of both one-time purchase and subscription - It show a long error for the one-time purchase (picture attached here) ![WhatsApp Image 2022-11-01 at 11.57.59](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/4/2/429d1595d7d8b770b649253eb82c453f185f59b1.jpeg) 1. When i Longclick the button it doesn’t show anything, nor the “error” nor the “purchase”, literally it’s like I haven’t pushed anything. Thank you everybody for your time, looking forward for a fix! ---
**Author:** ![brianl](https://avatars.discourse-cdn.com/v4/letter/b/f14d63/32.png) [@brianl](https://community.thunkable.com/u/brianl)\ **Post date:** [November 1, 2022, 4:40pm UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/26 "2022-11-01T16:40:42Z")
Hi, Thanks for sharing your results of your experiment! This is a separate issue that has came up as a result of a fix we implemented, but we are aware and doing further fixing for this new issue. Thank you for your patience as we try to resolve this as soon as possible. ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [November 1, 2022, 4:54pm UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/27 "2022-11-01T16:54:27Z")
> [@brianl](#): > > This is a separate issue that has came up as a result of a fix we implemented, but we are aware and doing further fixing for this new issue Fixes requiring fixes is not what this platform needs. Fixes should be 1 and done. Thank you for being honest and keeping us in the loop, that is big integrity points. ---
**Author:** ![maurizio.polverini89](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/maurizio.polverini89/32/145191_2.png) [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)\ **Post date:** [November 4, 2022, 11:20am UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/28 "2022-11-04T11:20:48Z")
Thank you very much. Please let me know when the fix will be out, either here or any other way you would choose! ---
**Author:** ![nongyen](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/nongyen/32/142116_2.png) [@nongyen](https://community.thunkable.com/u/nongyen)\ **Post date:** [November 7, 2022, 9:04am UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/29 "2022-11-07T09:04:21Z")
I’m experiencing this problem too. > on a null object refrence ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [November 7, 2022, 3:05pm UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/30 "2022-11-07T15:05:22Z")
Thanks for letting us know, @nongyen. If you want to send me a DM and share your project URL, I can get that added into our ticket. Having your projects added in there helps our engineering team see real examples of these bugs in action. Usually the more we get, the more we can try and prioritize a fix for it. Thanks! ---
**Author:** ![maurizio.polverini89](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/maurizio.polverini89/32/145191_2.png) [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)\ **Post date:** [November 9, 2022, 12:38pm UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/31 "2022-11-09T12:38:23Z")
Hi there guys, i was just wondering if there are some news from here? And, if there are not, may I ask when could be the range of time this fix will come out? I mean if it’s on your top priority list or if we will need to wait from 1 to 6 weeks or more… It’s already a couple of months now i’m facing this issue and i was wondering if i need to pause my activity for a while as IAP is a real focal point. Thanks to everyone who can answer this and who’s working to the fix ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [November 9, 2022, 4:37pm UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/32 "2022-11-09T16:37:23Z")
Hi @maurizio.polverini89, I unfortunately don’t have much of an update for you beyond what Brian had posted earlier. ---
**Author:** ![nongyen](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/nongyen/32/142116_2.png) [@nongyen](https://community.thunkable.com/u/nongyen)\ **Post date:** [November 10, 2022, 4:46am UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/33 "2022-11-10T04:46:57Z")
Help me Please ![315208707_2962698340702744_7571131933285995302_n](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/7/d/7dae7ba5c6b36e9a0fae5d21c4de529c109de8b1.jpeg) ![Screenshot 2022-11-10 114141](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/6/3/63689968ac4766aed23edd7cb818a4d00d5561b9.png) ![Screenshot 2022-11-10 at 11-45-17 ผลิตภัณฑ์ที่ซื้อในแอป คำนวณกำไรสินค้า](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/1/b/1bd9fbac09d41b860058a015cfce7e57f69e2832.png) ---
**Author:** ![brianl](https://avatars.discourse-cdn.com/v4/letter/b/f14d63/32.png) [@brianl](https://community.thunkable.com/u/brianl)\ **Post date:** [November 17, 2022, 12:56am UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/34 "2022-11-17T00:56:15Z")
Hello, Thank you all for your patience. We are actively working on this issue as of this moment. I will update everyone here by the end of this week. ---
**Author:** ![dani19130a](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/dani19130a/32/120952_2.png) [@dani19130a](https://community.thunkable.com/u/dani19130a)\ **Post date:** [November 19, 2022, 8:46am UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/35 "2022-11-19T08:46:12Z")
Hi, do you some news on this, please? I have the same problem that Maurizio described. The then do section of iap subscription never fires, (see the code below). I think you must give much more priority on this bug because it is blocking revenues for your customers (us), never mind how many people are complaining. Can not be treated like a new feature, it is a critical and very urgent bug for us! Please, give us a resolution plan as soon as possible. Thanks D ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/e/3/e34252fd876112534fda46b65a5c47c8cd4f88fa.png) ---
**Author:** ![brianl](https://avatars.discourse-cdn.com/v4/letter/b/f14d63/32.png) [@brianl](https://community.thunkable.com/u/brianl)\ **Post date:** [November 20, 2022, 7:47pm UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/36 "2022-11-20T19:47:55Z")
Hello, Sorry for the delayed update. It is still being worked on at the moment. I understand this is a very important feature, so I will keep pushing our team to try to get this fixed for everyone as soon as possible. Thank you all for your patience. ---
**Author:** ![dani19130a](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/dani19130a/32/120952_2.png) [@dani19130a](https://community.thunkable.com/u/dani19130a)\ **Post date:** [November 21, 2022, 1:48pm UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/37 "2022-11-21T13:48:16Z")
Hi @brianl , sorry but this is the standard response from Thunkable and, in my experience with the Platform, after this kind of reply nothing happens anymore, I guess you can imagine how afraid I am at this point. So, please, indicate precisely and transparently if you are working on the problem and which is the date of the fix. I already explained in which way this represents a blocker for the developer community and how many months of work (1 year in my case) we risk to throw in the garbage because we are blocked in the more important point of our work, making revenues. Again, I kindly invite you to say as soon as possible the plan for this fix. Regards, D ---
**Author:** ![dani19130a](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/dani19130a/32/120952_2.png) [@dani19130a](https://community.thunkable.com/u/dani19130a)\ **Post date:** [November 22, 2022, 9:28am UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/38 "2022-11-22T09:28:02Z")
Hi @brianl , could you please provide us an update regarding the bugfix? Many thanks Daniele ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [November 22, 2022, 8:13pm UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/39 "2022-11-22T20:13:33Z")
@dani19130a I know this is important to and everyone else who is involved in this thread because of the monetization aspects involved. This is absolutely a priority for us, too. We also know that these types of issues with IAP can be pretty labor intensive for our engineers. Having said all of that, we’re going to get a timeline for this issue to be solved by next Wednesday. ---
**Author:** ![dani19130a](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/dani19130a/32/120952_2.png) [@dani19130a](https://community.thunkable.com/u/dani19130a)\ **Post date:** [November 22, 2022, 8:17pm UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/40 "2022-11-22T20:17:40Z")
Many thanks for the update @conroy33 Really appreciated. Regards, Daniele ---
**Author:** ![cassandra](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/cassandra/32/115809_2.png) [@cassandra](https://community.thunkable.com/u/cassandra)\ **Post date:** [November 24, 2022, 1:05am UTC](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326/41 "2022-11-24T01:05:42Z")
Hi everyone, we heard your urgency around this and released a fix on our platform hoping to target this issue. To be transparent, in the interest of speed, we did not do a thorough QA on our end. We aimed to get this out to you as quickly as possible before the Thanksgiving holiday. Please test this new version and let us know if it resolves the issue! I’m rooting for some success stories here. Best, Cassandra Cc: @conroy33 [Previous page](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326.md?page=1) [Next page](https://community.thunkable.com/t/issue-with-iap-subscription-oct-2022/2073326.md?page=3)