# IOS download stuck? **URL:** \ **Category:** Questions about Thunkable X\ **Created:** [January 7, 2021, 8:44am UTC](https://community.thunkable.com/t/ios-download-stuck/1042317 "2021-01-07T08:44:33Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![rwplummer1yf4f](https://avatars.discourse-cdn.com/v4/letter/r/d6d6ee/32.png) [@rwplummer1yf4f](https://community.thunkable.com/u/rwplummer1yf4f)\ **Post date:** [January 7, 2021, 8:44am UTC](https://community.thunkable.com/t/ios-download-stuck/1042317/1 "2021-01-07T08:44:34Z")
Hi [@Thunkable\_Staff](https://community.thunkable.com/groups/thunkable_staff) Is there a problem with IOS downloads at the moment. I submitted my app about 10 hours ago and have not received the usual email. I have made some changes since my last download request which I am keen to download but the system is telling me I already have an app in the queue. I presume this is the one from last night still. Any advice? Cheers Bob ---
**Author:** ![luv.ak.tech](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/luv.ak.tech/32/104896_2.png) [@luv.ak.tech](https://community.thunkable.com/u/luv.ak.tech)\ **Post date:** [January 7, 2021, 11:43am UTC](https://community.thunkable.com/t/ios-download-stuck/1042317/2 "2021-01-07T11:43:21Z")
i think it takes 24 hours or more ---
**Author:** ![yrimbaud](https://avatars.discourse-cdn.com/v4/letter/y/aeb1de/32.png) [@yrimbaud](https://community.thunkable.com/u/yrimbaud)\ **Post date:** [January 7, 2021, 11:50am UTC](https://community.thunkable.com/t/ios-download-stuck/1042317/3 "2021-01-07T11:50:51Z")
It happens to me a few times. I would recommend you to contact the support directly. Usually, it takes me less than 60 minutes to submit my apps. ---
**Author:** ![rwplummer1yf4f](https://avatars.discourse-cdn.com/v4/letter/r/d6d6ee/32.png) [@rwplummer1yf4f](https://community.thunkable.com/u/rwplummer1yf4f)\ **Post date:** [January 7, 2021, 12:30pm UTC](https://community.thunkable.com/t/ios-download-stuck/1042317/4 "2021-01-07T12:30:34Z")
Agreed 60 minutes is normal for an IOS download. Still waiting. ---
**Author:** ![rwplummer1yf4f](https://avatars.discourse-cdn.com/v4/letter/r/d6d6ee/32.png) [@rwplummer1yf4f](https://community.thunkable.com/u/rwplummer1yf4f)\ **Post date:** [January 7, 2021, 12:35pm UTC](https://community.thunkable.com/t/ios-download-stuck/1042317/5 "2021-01-07T12:35:58Z")
No. Can be less than 40 minutes. Its never been more than 80 minutes before. ---
**Author:** ![rwplummer1yf4f](https://avatars.discourse-cdn.com/v4/letter/r/d6d6ee/32.png) [@rwplummer1yf4f](https://community.thunkable.com/u/rwplummer1yf4f)\ **Post date:** [January 7, 2021, 12:36pm UTC](https://community.thunkable.com/t/ios-download-stuck/1042317/6 "2021-01-07T12:36:49Z")
How do I contact support directly? If included @thubnkable staff in the original post. Can I do more? ---
**Author:** ![drted](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/drted/32/92694_2.png) [@drted](https://community.thunkable.com/u/drted)\ **Post date:** [January 7, 2021, 1:24pm UTC](https://community.thunkable.com/t/ios-download-stuck/1042317/7 "2021-01-07T13:24:43Z")
You can do more. Use the chat bot in the lower right corner of the project designer ---
**Author:** ![rwplummer1yf4f](https://avatars.discourse-cdn.com/v4/letter/r/d6d6ee/32.png) [@rwplummer1yf4f](https://community.thunkable.com/u/rwplummer1yf4f)\ **Post date:** [January 7, 2021, 1:27pm UTC](https://community.thunkable.com/t/ios-download-stuck/1042317/8 "2021-01-07T13:27:21Z")
Cool. Thanks ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [November 8, 2024, 1:30pm UTC](https://community.thunkable.com/t/ios-download-stuck/1042317/9 "2024-11-08T13:30:56Z")