# I lost my main Account **URL:** \ **Category:** Off Topic\ **Created:** [August 9, 2019, 10:47am UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256 "2019-08-09T10:47:31Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [August 9, 2019, 10:47am UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/1 "2019-08-09T10:47:31Z")
Hello Thunkers! 🎉 This is **Kartik.** This is my other account… Around 2019-08-09T09:30:00Z, I opened Community to explore on my **main** account. Suddenly, a popup came - “ **You were logged out.** ” I clicked Refresh, ## Everything was gone. (my main account was not there in the community. it was asking to login)… 😨 My **[x.thunkable.com](http://x.thunkable.com)** page has my very-personal email with all my **Big** projects. My **community** has my Mom’s email, (main account) which is not similar to thunkable x. I want my mom’s email back on community… 😢 (My Thunkable X is all fine) Can I get some help? please… @domhnallohanlon, @Conor can u guys help?? # Thanks a lot 🙂 ---
**Author:** ![BlueWhaleYT](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/bluewhaleyt/32/28437_2.png) [@BlueWhaleYT](https://community.thunkable.com/u/BlueWhaleYT)\ **Post date:** [August 9, 2019, 11:03am UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/2 "2019-08-09T11:03:35Z")
Hi there, I’m wonder,your main account sometimes get online. ---
**Author:** ![BlueWhaleYT](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/bluewhaleyt/32/28437_2.png) [@BlueWhaleYT](https://community.thunkable.com/u/BlueWhaleYT)\ **Post date:** [August 9, 2019, 11:05am UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/3 "2019-08-09T11:05:50Z")
![IMG_20190809_190306](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/3/8/387f4e3ca747ef59a3dd9ced313ab3e5475f4b82.jpeg) When did your account get lost? you last onlined (I hope you understand the chinese) ---
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [August 9, 2019, 11:22am UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/4 "2019-08-09T11:22:34Z")
> [@BlueWhaleYT](#): > > (I hope you understand the chinese) No! 😅 > [@BlueWhaleYT](#): > > I’m wonder,your main account sometimes get online. Yes… I also found it when i was writing this topic… 👻 ---
**Author:** ![BlueWhaleYT](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/bluewhaleyt/32/28437_2.png) [@BlueWhaleYT](https://community.thunkable.com/u/BlueWhaleYT)\ **Post date:** [August 9, 2019, 11:30am UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/5 "2019-08-09T11:30:24Z")
You last.online : 32 minutes ---
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [August 9, 2019, 1:07pm UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/6 "2019-08-09T13:07:23Z")
😨😱 ---
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [August 9, 2019, 3:42pm UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/8 "2019-08-09T15:42:51Z")
Anyone can help?? ---
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [August 10, 2019, 8:14am UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/9 "2019-08-10T08:14:01Z")
Can any @admins help me? I’ve lost all of my progress of the main account 🙁 ---
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [August 10, 2019, 8:16am UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/10 "2019-08-10T08:16:42Z")
> [@BlueWhaleYT](#): > > btw,tell to Thunkable is not work, It will, **because Thunkable has enabled SSO, Single account for both Thunkable X and Community 😶** before SSO, this problem was not possible. ---
**Author:** ![tingccc](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tingccc/32/6145_2.png) [@tingccc](https://community.thunkable.com/u/tingccc)\ **Post date:** [August 11, 2019, 3:12pm UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/11 "2019-08-11T15:12:32Z")
Hi @kartik14, With SSO, you could not sign into 2 different accounts at the same time using the same browser. Could you try to logout your Thunkable account and refresh the page making sure signed out? (If you have some Ad Blocker plugins installed, it might prevent the page functioning as expected). If you still experiencing difficulty signing in using the account under **Kartik** , please provide more details such as screenshots so we could further assist you. Thanks! Best, Ting ---
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [August 12, 2019, 2:01am UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/12 "2019-08-12T02:01:11Z")
## Many thanks for responding, @tingccc 🙂 > [@tingccc1c1c1](#): > > Could you try to logout your Thunkable account and refresh the page making sure signed out? Yes. It is working 👍 > [@tingccc1c1c1](#): > > Ad Blocker plugins installed No When I sign in @ Thunkable X with email associated with **Kartik** (main account), community is activated with it (my main account) 👍 👍 **But** , Thunkable X is of no use on that account 😔 * * * ### Let me clarify : - Main Thunkable X account (all my projects) = this community account (low progress). - Other Thunkable X account (no projects) = main Community account (high progress) ### What I want is - - Main Thunkable account = main community account 😄 Thanks a lot 😄 ---
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [August 12, 2019, 9:56am UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/13 "2019-08-12T09:56:04Z")
Can i get any Help? ---
**Author:** ![tingccc](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tingccc/32/6145_2.png) [@tingccc](https://community.thunkable.com/u/tingccc)\ **Post date:** [August 12, 2019, 4:58pm UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/14 "2019-08-12T16:58:33Z")
Hello, @kartik14 To swap your account, what you’ll need to do is to swap your email address under your community accounts. To start, please go to preference and change your email address following the instruction from the discourse. Note that you’ll need a third email to swap because the same email cannot be used by 2 accounts. The steps will look like below: Change **Kartik14** ’s email to the third email address Change **Kartik** ’s email to **Kartik14** ’s email (main email address) Change **Kartik14** ’s email to **Kartik** ’s email The third email is only used for receiving confirmation emails. ---
**Author:** ![eoinparkinson](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/eoinparkinson/32/143769_2.png) [@eoinparkinson](https://community.thunkable.com/u/eoinparkinson)\ **Post date:** [August 12, 2019, 5:17pm UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/15 "2019-08-12T17:17:58Z")
I think your account here is okay, as Thunkable Community does not let me sign in on my secondary email (this account), but instead, only signs me in on my Thunkable X main account (one for making projects) via smartphone ONLY. (I can force it onto a specific account via desktop). I believe this is an issue with Google sign in though. Is this like your issue? I mean your account can’t be deleted if you can still search for it. And even then, if it was deleted, a moderator could probably pull it back from a backup. ---
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [August 13, 2019, 1:56am UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/16 "2019-08-13T01:56:21Z")
@tingccc, ## Okay. I did that & this happen’d : ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/e/e/ee66c7e5c0fed027587c56b200231d915e87ea38.png) I can’t still access my main account 😪 But, Thanks for yr idea! 🙂 ---
**Author:** ![eoinparkinson](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/eoinparkinson/32/143769_2.png) [@eoinparkinson](https://community.thunkable.com/u/eoinparkinson)\ **Post date:** [August 13, 2019, 12:02pm UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/17 "2019-08-13T12:02:38Z")
Try signing out of all of your accounts, or try incognito mode so it does not remember old account sign ins ---
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [August 13, 2019, 12:04pm UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/18 "2019-08-13T12:04:37Z")
means? from both? ---
**Author:** ![eoinparkinson](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/eoinparkinson/32/143769_2.png) [@eoinparkinson](https://community.thunkable.com/u/eoinparkinson)\ **Post date:** [August 13, 2019, 12:05pm UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/19 "2019-08-13T12:05:43Z")
Remove your Google Account and try again maybe. Google Sign In can be annoying by trying to be too helpful. Try another browser or incognito. ---
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [August 13, 2019, 12:07pm UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/20 "2019-08-13T12:07:23Z")
I did this today morning itself. The above screenshot is the result. ☹ > ![image](http://community.thunkable.com/uploads/thunkable1/original/3X/e/e/ee66c7e5c0fed027587c56b200231d915e87ea38.png) > [@eoinparkinson](#): > > Try another browser or incognito. Good Idea! ---
**Author:** ![kartik\_old](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik_old/32/28305_2.png) [@kartik\_old](https://community.thunkable.com/u/kartik_old)\ **Post date:** [August 14, 2019, 3:39am UTC](https://community.thunkable.com/t/i-lost-my-main-account/175256/21 "2019-08-14T03:39:04Z")
> [@eoinparkinson](#): > > Try another browser or incognito. Thanks, @eoinparkinson! I got my account back on other browser - Opera. I use Chrome every time. I may sometimes be online by this account, & sometimes by @kartik14. So, @tingccc, Will this create a problem for everyone if I use both my accounts to reply to someone? Clearly, Can I do this - > I may sometimes be online by this account, & sometimes by @kartik14. # Thanks! 😄 [Next page](https://community.thunkable.com/t/i-lost-my-main-account/175256.md?page=2)