# I have thunkable pro but still says information

**URL:** <https://community.thunkable.com/t/i-have-thunkable-pro-but-still-says-information/592098>\
**Category:** Questions about Thunkable X\
**Created:** [June 4, 2020, 8:21am UTC](https://community.thunkable.com/t/i-have-thunkable-pro-but-still-says-information/592098 "2020-06-04T08:21:38Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![zbk0612eip8w](https://avatars.discourse-cdn.com/v4/letter/z/7ab992/32.png) [@zbk0612eip8w](https://community.thunkable.com/u/zbk0612eip8w)\
**Post date:** [June 4, 2020, 8:21am UTC](https://community.thunkable.com/t/i-have-thunkable-pro-but-still-says-information/592098/1 "2020-06-04T08:21:39Z")

</div>

![2020-06-04 (1)](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/d/8/d8f278ca3c59ae9c3c86b575adf0de9f27ff178b.png)  
Why does it still says that i need to upgrade even i have pro already

---

<div class="post-metadata">

**Author:** ![towball](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/towball/32/68409_2.png) [@towball](https://community.thunkable.com/u/towball)\
**Post date:** [June 4, 2020, 8:33am UTC](https://community.thunkable.com/t/i-have-thunkable-pro-but-still-says-information/592098/2 "2020-06-04T08:33:21Z")

</div>

Just to be sure  
Go to the Account icon in the top right of the screen  
Click and then click on membership  
Pro should appear at the top  
I am sure you have checked this but have to start with the basics

 ![Pro](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/a/6/a658b50ad2b1d9fed79867eeae3cda8a8048bb57.png)

---

<div class="post-metadata">

**Author:** ![zbk0612eip8w](https://avatars.discourse-cdn.com/v4/letter/z/7ab992/32.png) [@zbk0612eip8w](https://community.thunkable.com/u/zbk0612eip8w)\
**Post date:** [June 4, 2020, 8:34am UTC](https://community.thunkable.com/t/i-have-thunkable-pro-but-still-says-information/592098/3 "2020-06-04T08:34:41Z")

</div>

yes, but still

---

<div class="post-metadata">

**Author:** ![towball](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/towball/32/68409_2.png) [@towball](https://community.thunkable.com/u/towball)\
**Post date:** [June 4, 2020, 8:58am UTC](https://community.thunkable.com/t/i-have-thunkable-pro-but-still-says-information/592098/4 "2020-06-04T08:58:06Z")

</div>

@jane  
sorry then I think there may be a problem at thunkables end. I have to leave this to Thunkable to solve for you.  
Jane may be able to assist there

---

<div class="post-metadata">

**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\
**Post date:** [June 4, 2020, 10:42am UTC](https://community.thunkable.com/t/i-have-thunkable-pro-but-still-says-information/592098/5 "2020-06-04T10:42:51Z")

</div>

@zbk0612eip8w when did you upgrade to PRO?

You might just need to do a hard refresh to make sure your account is up to date?

Have you tried anything like logging out and back in again yet?

---

<div class="post-metadata">

**Author:** ![zbk0612eip8w](https://avatars.discourse-cdn.com/v4/letter/z/7ab992/32.png) [@zbk0612eip8w](https://community.thunkable.com/u/zbk0612eip8w)\
**Post date:** [June 5, 2020, 6:14am UTC](https://community.thunkable.com/t/i-have-thunkable-pro-but-still-says-information/592098/6 "2020-06-05T06:14:04Z")

</div>

ok i will try

---

<div class="post-metadata">

**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\
**Post date:** [November 8, 2024, 11:28am UTC](https://community.thunkable.com/t/i-have-thunkable-pro-but-still-says-information/592098/7 "2024-11-08T11:28:06Z")

</div>