# Error popup on start but functioning app

**URL:** <https://community.thunkable.com/t/error-popup-on-start-but-functioning-app/3316427>\
**Category:** Questions about Thunkable X\
**Tags:** beginner\
**Created:** [November 2, 2024, 9:41am UTC](https://community.thunkable.com/t/error-popup-on-start-but-functioning-app/3316427 "2024-11-02T09:41:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![afje2x3zj](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@afje2x3zj](https://community.thunkable.com/u/afje2x3zj)\
**Post date:** [November 2, 2024, 9:41am UTC](https://community.thunkable.com/t/error-popup-on-start-but-functioning-app/3316427/1 "2024-11-02T09:41:45Z")

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Hi guys,

On ios i get this error on app start:

 ![IMG_0006](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/d/1/d1a583032b1c5fdfc17c94d70cf5934a857787bf.jpeg)

Its a modal (popup), so i can just close it, and it seems like my app is functioning correctly. So i have no idea why the popup appears or how i remove it. I cant find anything online explaining the err code.

Hope anyone can help.

Regards

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**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\
**Post date:** [November 4, 2024, 5:46pm UTC](https://community.thunkable.com/t/error-popup-on-start-but-functioning-app/3316427/2 "2024-11-04T17:46:40Z")

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Hi afje2x3zj, welcome to Thunkable! 🎉

Be sure to check out [How to ask Great Questions v2.0](https://community.thunkable.com/t/how-to-ask-great-questions-v2-0/2689983/1), the [Community Guidelines](https://community.thunkable.com/t/community-guidelines/78/8), and our [Getting Started Guide](https://docs.thunkable.com/getting-started/get-started) to make the best of your Thunkable Community experience!

This popup is shown because you likely exceeded the limit of active published apps available for your plan. If you switched from the Pro plan to the Builder plan, you will need to ensure that you only have one active published app.

You can find more information on how to set your active published app in our Docs:

> **[Overview | Thunkable Docs](https://docs.thunkable.com/publishing/publish#active-app-publishing-limits)**

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**Author:** ![afje2x3zj](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@afje2x3zj](https://community.thunkable.com/u/afje2x3zj)\
**Post date:** [November 4, 2024, 8:24pm UTC](https://community.thunkable.com/t/error-popup-on-start-but-functioning-app/3316427/3 "2024-11-04T20:24:18Z")

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Thanks, Matt, and thanks to everyone who helped! I was able to find a solution thanks to your guidance. For anyone else who’s new like me and might face a similar situation in the future, here’s what I learned:

The main issue, as I understand it, was that I didn’t use the same app (bundle) ID for my Android app as I did for my iOS app. They ended up being two different IDs. To fix this, I had to start over with a new app in App Store Connect (since you can’t change the app ID once it’s set) and use the correct ID that matched my Android app. It makes perfect sense now, but I hadn’t realized I had accidentally created a separate ID when publishing to iOS.

Since I’m on the Builder plan and only have one app, it should be fine for me to stick with that plan going forward.

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**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/0/f/0f59f292712368bce16ff80133ae10de8a6f27e8.png) [@system](https://community.thunkable.com/u/system)\
**Post date:** [February 2, 2025, 8:24pm UTC](https://community.thunkable.com/t/error-popup-on-start-but-functioning-app/3316427/4 "2025-02-02T20:24:22Z")

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