# Error Guideline 2.5.1 when submitting app
**URL:** https://community.thunkable.com/t/error-guideline-2-5-1-when-submitting-app/32295
**Category:** Questions about Thunkable X
**Created:** [June 19, 2018, 8:39pm UTC](https://community.thunkable.com/t/error-guideline-2-5-1-when-submitting-app/32295 "2018-06-19T20:39:47Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@jacob1](https://community.thunkable.com/u/jacob1)
#### Post date: [June 19, 2018, 8:39pm UTC](https://community.thunkable.com/t/error-guideline-2-5-1-when-submitting-app/32295/1 "2018-06-19T20:39:47Z")
Hi All,
I’ve tried to submit my app twice now. It processes as a build correctly but Apple keep rejecting it with the below reason:
Guideline 2.5.1 - Performance - Software Requirements
Your app uses the “prefs:root=” non-public URL scheme, which is a private entity. The use of non-public APIs is not permitted on the App Store because it can lead to a poor user experience should these APIs change
Has anybody come across what could be causing this?
Thanks!
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### Author:  [@1115](https://community.thunkable.com/u/1115)
#### Post date: [June 25, 2018, 12:07pm UTC](https://community.thunkable.com/t/error-guideline-2-5-1-when-submitting-app/32295/2 "2018-06-25T12:07:26Z")
I have the same as problem, my ios APP is also rejected by APPLE!
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### Author:  [@amrita](https://community.thunkable.com/u/amrita)
#### Post date: [June 25, 2018, 9:07pm UTC](https://community.thunkable.com/t/error-guideline-2-5-1-when-submitting-app/32295/3 "2018-06-25T21:07:05Z")
Could you both email your app to [hello@thunkable.com](mailto:hello@thunkable.com) and I’ll take a look.
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### Author:  [@mike](https://community.thunkable.com/u/mike)
#### Post date: [June 25, 2018, 11:56pm UTC](https://community.thunkable.com/t/error-guideline-2-5-1-when-submitting-app/32295/4 "2018-06-25T23:56:05Z")
Sorry about that, we’re working on fixing this now, it should be ready in 2-3 days. We’ll let you know here when it’s ready.
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### Author:  [@mike](https://community.thunkable.com/u/mike)
#### Post date: [June 29, 2018, 9:29pm UTC](https://community.thunkable.com/t/error-guideline-2-5-1-when-submitting-app/32295/5 "2018-06-29T21:29:24Z")
Thanks for your patience, this should be resolved now.
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### Author:  [@1115](https://community.thunkable.com/u/1115)
#### Post date: [June 30, 2018, 12:22am UTC](https://community.thunkable.com/t/error-guideline-2-5-1-when-submitting-app/32295/6 "2018-06-30T00:22:42Z")
Many Thanks! I will try it and upload to app store right now.
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### Author:  [@1115](https://community.thunkable.com/u/1115)
#### Post date: [July 3, 2018, 2:26pm UTC](https://community.thunkable.com/t/error-guideline-2-5-1-when-submitting-app/32295/7 "2018-07-03T14:26:39Z")
Thanks to Mike, The iOS APP is successful to pass the APPLE Review.
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### Author:  [@ctmorrison](https://community.thunkable.com/u/ctmorrison)
#### Post date: [August 30, 2018, 12:03am UTC](https://community.thunkable.com/t/error-guideline-2-5-1-when-submitting-app/32295/8 "2018-08-30T00:03:14Z")
I’m seeing this same rejection from Apple (prefs:root=). I’m making calls to a public URL ([api.particle.io](http://api.particle.io)). I’m also using the Speech to Text function. I need some advice. If it’s the speech to text function, I’ll gladly eliminate that. However, I need to be able to call [api.particle.io](http://api.particle.io). Any suggestions???
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### Author:  [@ioannis](https://community.thunkable.com/u/ioannis)
#### Post date: [November 8, 2024, 12:00pm UTC](https://community.thunkable.com/t/error-guideline-2-5-1-when-submitting-app/32295/9 "2024-11-08T12:00:30Z")