# Error copying shared project via link - urgent help needed **URL:** \ **Category:** Feedback\ **Created:** [April 24, 2022, 11:00pm UTC](https://community.thunkable.com/t/error-copying-shared-project-via-link-urgent-help-needed/1846258 "2022-04-24T23:00:16Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![virginiaciniob](https://avatars.discourse-cdn.com/v4/letter/v/c67d28/32.png) [@virginiaciniob](https://community.thunkable.com/u/virginiaciniob)\ **Post date:** [April 24, 2022, 11:00pm UTC](https://community.thunkable.com/t/error-copying-shared-project-via-link-urgent-help-needed/1846258/1 "2022-04-24T23:00:16Z")
Hello urgent support needed! We’re with technovation and we are no longer abble to open our project. When we click on a link on the app link it says “Error copying shared project via link”. ![Screen Shot 2022-04-24 at 6.44.09 PM](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/6/9/69ddc83653848307a2c9c359890600f689260bc4.png) [https://x.thunkable.com/copy/27c5f504c89e6369cc601ef76c28baee](https://x.thunkable.com/copy/27c5f504c89e6369cc601ef76c28baee) I believe one of the students generated a share link, but then deleted the project. Is there a way to recover it? ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [April 24, 2022, 11:29pm UTC](https://community.thunkable.com/t/error-copying-shared-project-via-link-urgent-help-needed/1846258/2 "2022-04-24T23:29:47Z")
You’ll need to speak with someone who is part of Thunkable Staff. I don’t believe they work on weekends so hopefully you can get in touch with someone tomorrow. ---
**Author:** ![virginiaciniob](https://avatars.discourse-cdn.com/v4/letter/v/c67d28/32.png) [@virginiaciniob](https://community.thunkable.com/u/virginiaciniob)\ **Post date:** [April 24, 2022, 11:36pm UTC](https://community.thunkable.com/t/error-copying-shared-project-via-link-urgent-help-needed/1846258/3 "2022-04-24T23:36:47Z")
Thank you for the reply. I’ll wait for them to say something. ---
**Author:** ![virginiaciniob](https://avatars.discourse-cdn.com/v4/letter/v/c67d28/32.png) [@virginiaciniob](https://community.thunkable.com/u/virginiaciniob)\ **Post date:** [April 25, 2022, 1:25pm UTC](https://community.thunkable.com/t/error-copying-shared-project-via-link-urgent-help-needed/1846258/4 "2022-04-25T13:25:21Z")
@tatiang I have purchased a Pro licence in order to be able to speak to support. Do you know how if there’s another way to contact Thunkable? I’m looking for a support email, or chat, but the chat seems inactive ---
**Author:** ![virginiaciniob](https://avatars.discourse-cdn.com/v4/letter/v/c67d28/32.png) [@virginiaciniob](https://community.thunkable.com/u/virginiaciniob)\ **Post date:** [April 25, 2022, 1:44pm UTC](https://community.thunkable.com/t/error-copying-shared-project-via-link-urgent-help-needed/1846258/5 "2022-04-25T13:44:44Z")
Hello, An update on this: Thunkable support said that it’s not possible to recover the project in this situation. So we’ll rebuild from the latest verison. ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [April 25, 2022, 6:21pm UTC](https://community.thunkable.com/t/error-copying-shared-project-via-link-urgent-help-needed/1846258/6 "2022-04-25T18:21:10Z")
Sorry to hear that but thanks for posting an update. ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [November 8, 2024, 1:13pm UTC](https://community.thunkable.com/t/error-copying-shared-project-via-link-urgent-help-needed/1846258/7 "2024-11-08T13:13:21Z")