# Connecting data sources error **URL:** \ **Category:** Questions about Thunkable X\ **Created:** [February 15, 2024, 3:37pm UTC](https://community.thunkable.com/t/connecting-data-sources-error/2835603 "2024-02-15T15:37:29Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![bschwartzsxc2](https://avatars.discourse-cdn.com/v4/letter/b/7c8e57/32.png) [@bschwartzsxc2](https://community.thunkable.com/u/bschwartzsxc2)\ **Post date:** [February 15, 2024, 3:37pm UTC](https://community.thunkable.com/t/connecting-data-sources-error/2835603/1 "2024-02-15T15:37:29Z")
One student keeps getting “Unable to add data source. Please, contact support for help”. We’ve tried renaming, starting a new Google Sheet, refreshing/rebooting and a few other things. Unfortunately, no success thus far ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [February 15, 2024, 3:52pm UTC](https://community.thunkable.com/t/connecting-data-sources-error/2835603/2 "2024-02-15T15:52:25Z")
Hi @bschwartzsxc2, thanks for reaching out about this. Are the students attempting to access the Google Sheets via their G Suite for Education school account? ---
**Author:** ![bschwartzsxc2](https://avatars.discourse-cdn.com/v4/letter/b/7c8e57/32.png) [@bschwartzsxc2](https://community.thunkable.com/u/bschwartzsxc2)\ **Post date:** [February 15, 2024, 4:11pm UTC](https://community.thunkable.com/t/connecting-data-sources-error/2835603/3 "2024-02-15T16:11:01Z")
Yes. We haven’t had this problem thus far ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [February 15, 2024, 4:32pm UTC](https://community.thunkable.com/t/connecting-data-sources-error/2835603/4 "2024-02-15T16:32:01Z")
These errors are almost always because of a security setting for your G Suite for Education account and allowing third party access to content in the workspace. You will need contact your school’s IT department about updating the security and ask them to approve Thunkable for iOS and Web in your Google Workspace. Please feel free to reach out if there are any further questions! ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [February 15, 2024, 4:41pm UTC](https://community.thunkable.com/t/connecting-data-sources-error/2835603/5 "2024-02-15T16:41:09Z")
> [@matt\_conroy](#): > > You will need contact your school’s IT department about updating the security and ask them to approve Thunkable for iOS and Web in your Google Workspace. Yep, Google has recently changed their security requirements and we’re having to add many websites to our list of Trusted Websites (I’m a Google Workspace admin for my school) to allow access to things we previously could use without problems. ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [February 15, 2024, 4:49pm UTC](https://community.thunkable.com/t/connecting-data-sources-error/2835603/6 "2024-02-15T16:49:11Z")
@tatiang To confirm as well, there is nothing that the end user can do to see this information either? We had previously guided users to go into Chrome and check their organization management issues via **chrome://policy** but that does not show us much when we do it now. ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [February 16, 2024, 5:00am UTC](https://community.thunkable.com/t/connecting-data-sources-error/2835603/7 "2024-02-16T05:00:02Z")
I’m not as familiar with the user end of that process but I do know that in every case, an admin has had to add the site to a list of trusted sites. ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [February 16, 2024, 1:59pm UTC](https://community.thunkable.com/t/connecting-data-sources-error/2835603/8 "2024-02-16T13:59:47Z")
Thank you! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/0/f/0f59f292712368bce16ff80133ae10de8a6f27e8.png) [@system](https://community.thunkable.com/u/system)\ **Post date:** [May 16, 2024, 2:00pm UTC](https://community.thunkable.com/t/connecting-data-sources-error/2835603/9 "2024-05-16T14:00:42Z")
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