# Companion not working **URL:** \ **Category:** Questions about Thunkable X\ **Created:** [November 27, 2019, 9:04am UTC](https://community.thunkable.com/t/companion-not-working/340295 "2019-11-27T09:04:19Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [November 27, 2019, 9:04am UTC](https://community.thunkable.com/t/companion-not-working/340295/1 "2019-11-27T09:04:19Z")
my companion was frozen so I uninstall and reinstall it now it does not work I just sign up for a free trial now it does not work. I even tried it on my android phone where i had the app install months now the same issue as on my iphone .I tried different google account the same problem. Click on a project screen turn white then return to the menu. Cant live preview ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [November 27, 2019, 9:51am UTC](https://community.thunkable.com/t/companion-not-working/340295/2 "2019-11-27T09:51:22Z")
Hi @kizzy , Just to confirm - you are experiencing issues on both Android and iOS? ![Screenshot_20191127-094114](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/3/0/301522041e32bd354cfba2e09fb1918e2c6effbb.jpeg) I’m not experiencing any issue with Android at the moment - can you try with another project, or one of our sample projects and try again please? In relation to iOS - are you running iOS 13? Have you installed the Thunkable Live from the App Store or from test flight? Thanks! ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [November 27, 2019, 10:47am UTC](https://community.thunkable.com/t/companion-not-working/340295/3 "2019-11-27T10:47:27Z")
i am not sure what ios my phone is ipone 6s yes i download it from the app store it was working before i reinstall .Yes on android phone i cleared cache and it load project for just a second then back to the start screen with different project even different google accounts ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [November 27, 2019, 11:13am UTC](https://community.thunkable.com/t/companion-not-working/340295/4 "2019-11-27T11:13:07Z")
> [@kizzy](#): > > i am not sure what ios my phone is ipone 6s Please go to [Setting \> General \> About](https://support.apple.com/en-us/HT201685) to find your iOS version > [@kizzy](#): > > it load project for just a second then back to the start screen with different project Are you using navigators in your project? ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [November 27, 2019, 11:13am UTC](https://community.thunkable.com/t/companion-not-working/340295/5 "2019-11-27T11:13:47Z")
No i dont have navigators. it does the same thing with the tutorials i dont even see the tutorials listed on the iphone companion ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [November 27, 2019, 11:15am UTC](https://community.thunkable.com/t/companion-not-working/340295/6 "2019-11-27T11:15:08Z")
Thanks for the succinct reply. Can you make sure you are running [v. 120](https://play.google.com/store/apps/details?id=com.thunkable.live) on Android? were you able to find your iOS version? Can you PM me a link to one of the projects you are having an issue with? ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [November 27, 2019, 11:25am UTC](https://community.thunkable.com/t/companion-not-working/340295/7 "2019-11-27T11:25:00Z")
it doing the same thing to the tutorials listed to any project ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [November 27, 2019, 11:27am UTC](https://community.thunkable.com/t/companion-not-working/340295/8 "2019-11-27T11:27:47Z")
Yes - I saw that in your previous post already @kizzy Would you mind answering the two questions I asked in my last post please as this will help us resolved this issue for you: > [@domhnallohanlon](#): > > Can you make sure you are running [v. 120](https://play.google.com/store/apps/details?id=com.thunkable.live) on Android? > > were you able to find your iOS version? ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [November 27, 2019, 11:47am UTC](https://community.thunkable.com/t/companion-not-working/340295/9 "2019-11-27T11:47:15Z")
i am using the correct version it is up to date on Google play. it is somewhat working now on Android but since i am making an ios APP i would like to how it looks on my iphone still not loading but i wait an see maybe it will fix back been at this for hours now will try later this is a vid of what going on [https://youtu.be/9ReK1BsGiZE](https://youtu.be/9ReK1BsGiZE) ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [November 27, 2019, 12:08pm UTC](https://community.thunkable.com/t/companion-not-working/340295/10 "2019-11-27T12:08:15Z")
Thank you for answering the first of my two questions. Can you please also answer the second question? > [@domhnallohanlon](#): > > were you able to find your iOS version? If you answer all of our questions in a single response we will be able to get though the troubleshooting a lot quicker. (it’s been an hour already!!) ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [November 27, 2019, 2:50pm UTC](https://community.thunkable.com/t/companion-not-working/340295/11 "2019-11-27T14:50:54Z")
12.4 ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [November 27, 2019, 2:53pm UTC](https://community.thunkable.com/t/companion-not-working/340295/12 "2019-11-27T14:53:23Z")
Thanks for that @kizzy From this information, I’m not 100% sure what the issue is with your version of Thunkable Live is. Just to go back to an earlier unanswered question: > [@domhnallohanlon](#): > > Can you PM me a link to one of the projects you are having an issue with? If you have any difficulties sending a PM in the community please just let me know. Thanks. ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [November 27, 2019, 2:58pm UTC](https://community.thunkable.com/t/companion-not-working/340295/13 "2019-11-27T14:58:07Z")
i dont mean to be rude but it is with every project not one of mines especially simple anyone from public it does the same thing to all pming u my project wont show anything ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [November 27, 2019, 3:00pm UTC](https://community.thunkable.com/t/companion-not-working/340295/14 "2019-11-27T15:00:17Z")
As I already mentioned this morning, I haven’t been able to reproduce this error on any of my devices @kizzy > [@domhnallohanlon](#): > > I’m not experiencing any issue with Android at the moment - can you try with another project, or one of our sample projects and try again please? I’d like to take a look at your project to see if I can identify any errors that you may have overlooked. ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [November 27, 2019, 3:02pm UTC](https://community.thunkable.com/t/companion-not-working/340295/15 "2019-11-27T15:02:12Z")
Android started back working i will have to use till start back to work on ios ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [November 27, 2019, 7:56pm UTC](https://community.thunkable.com/t/companion-not-working/340295/16 "2019-11-27T19:56:23Z")
started back working ---
**Author:** ![daniel.brookshier5r](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/daniel.brookshier5r/32/42852_2.png) [@daniel.brookshier5r](https://community.thunkable.com/u/daniel.brookshier5r)\ **Post date:** [December 1, 2019, 5:13am UTC](https://community.thunkable.com/t/companion-not-working/340295/17 "2019-12-01T05:13:54Z")
iOS still crashing. Worse, Thunkable does not sow up in App Store. ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [December 2, 2019, 7:40pm UTC](https://community.thunkable.com/t/companion-not-working/340295/18 "2019-12-02T19:40:04Z")
@daniel.brookshier5r, For the time being you should be downloading the companion from Test Flight, and not the App Store. ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [December 4, 2019, 4:26pm UTC](https://community.thunkable.com/t/companion-not-working/340295/19 "2019-12-04T16:26:59Z")
??? what you mean not the app store away it fixed now ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [December 5, 2019, 4:15pm UTC](https://community.thunkable.com/t/companion-not-working/340295/20 "2019-12-05T16:15:03Z")
Glad to hear it’s working for you now @kizzy [Next page](https://community.thunkable.com/t/companion-not-working/340295.md?page=2)