# Community Guidelines
**URL:** https://community.thunkable.com/t/community-guidelines/78
**Category:** Learn About the Thunkable Community
**Created:** [October 24, 2023, 4:00am UTC](https://community.thunkable.com/t/community-guidelines/78 "2023-10-24T04:00:00Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@thunkable](https://community.thunkable.com/u/thunkable)
#### Post date: [October 24, 2023, 4:00am UTC](https://community.thunkable.com/t/community-guidelines/78/1 "2023-10-24T04:00:00Z")
(updated December 2024)
## Welcome to the Thunkable Community!
We’re thrilled to have you join this vibrant community of creators dedicated to building great apps and sharing knowledge. Please read these guidelines to ensure a positive experience for everyone.
### Community Guidelines
#### **Search Before Posting**
Use the search bar before creating a new topic to see if your question has already been addressed. Duplicate topics may be merged or removed. For outdated posts, try the solutions provided, but start a new topic if needed.
#### **Billing and Account Issues**
For billing or account-related inquiries, email **[billing@thunkable.com](mailto:billing@thunkable.com)**. These issues cannot be resolved in the Community forum.
#### **Keep Posts Clear and Concise**
- Be concise and avoid excessive ALL CAPS, emojis, or URLs.
- Verify information from AI tools before posting.
- Avoid tagging individual members when asking questions.
#### **Show Your Work**
Include screenshots, videos, or project links to clarify your questions. Only share projects if you’re comfortable with others viewing them.
#### **Be Respectful and Patient**
- Respond kindly and promptly to those who assist you.
- Say “Thank You” by liking helpful responses and marking solutions as solved.
- Disrespectful behavior, including swearing, insults, or belittling, is not tolerated and may result in suspension.
#### **Who Can Participate?**
Everyone is welcome! Share knowledge and support fellow Thunkers to improve app development for all. Posts must focus on Thunkable or app development best practices.
#### **Use the Right Categories**
- Select the most appropriate category for your topic.
- Avoid posting the same discussion in multiple categories.
- Create new posts instead of replying to locked threads.
#### **Moderator Actions**
Posts that violate these guidelines may be edited or removed by moderators.
### Note: Thunkable Community is Not an Official Support Channel
The Thunkable Community is a space for peer-to-peer collaboration and discussion. While staff may occasionally participate, it is not an official support channel. For official support, please use the appropriate Thunkable support resources based on your [plan](https://thunkable.com/pricing).
We’re excited to see what you create—happy Thunking!
---
### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [November 8, 2023, 4:25pm UTC](https://community.thunkable.com/t/community-guidelines/78/8 "2023-11-08T16:25:05Z")