# Cannot Download my app
**URL:** https://community.thunkable.com/t/cannot-download-my-app/1549522
**Category:** Questions about Thunkable X
**Created:** [October 7, 2021, 2:58pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522 "2021-10-07T14:58:24Z")
**Posts on this page:** 18
**Page:** 1
### Author:  [@youssef.mohamed](https://community.thunkable.com/u/youssef.mohamed)
#### Post date: [October 7, 2021, 2:58pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/1 "2021-10-07T14:58:24Z")
اقوم بتنزل للتطبيق ولكن تظهر لي انني لا يمكنني تنزيل التطبيق لاني لست مشترك بالخطة Pro 
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### Author:  [@tatiang](https://community.thunkable.com/u/tatiang)
#### Post date: [October 7, 2021, 3:00pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/2 "2021-10-07T15:00:46Z")
> [@youssef.mohamed](#):
>
> اقوم بتنزل للتطبيق ولكن تظهر لي انني لا يمكنني تنزيل التطبيق لاني لست مشترك بالخطة
Google translation:
> I download the application, but it appears to me that I cannot download the application because I am not subscribed to the plan
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### Author:  [@muneer](https://community.thunkable.com/u/muneer)
#### Post date: [October 7, 2021, 3:17pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/3 "2021-10-07T15:17:34Z")
Yes, @youssef.mohamed
You are using the `download` option which should be free but you have added AdMob component to your project and this component is only available for PRO members.
الاخ يوسف
بالفعل ان تنزيل التطبيق مجاني لكن يبدو انك اضفت خاصية الدعايات وهذه الخاصية تحتاج لان تكون مشترك في خطة PRO
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### Author:  [@youssef.mohamed](https://community.thunkable.com/u/youssef.mohamed)
#### Post date: [October 7, 2021, 3:30pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/4 "2021-10-07T15:30:35Z")
Haha, really I am Egyptian and I use Google to write here in the community 😂
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### Author:  [@youssef.mohamed](https://community.thunkable.com/u/youssef.mohamed)
#### Post date: [October 7, 2021, 3:31pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/6 "2021-10-07T15:31:26Z")
How do I clear it?
اشيلها ازاي 🙂
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### Author:  [@muneer](https://community.thunkable.com/u/muneer)
#### Post date: [October 7, 2021, 3:33pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/7 "2021-10-07T15:33:43Z")
لازم تكتب الى ثنكبل عشان يشيلوها هم
You need to write to Thunkable support and ask for the AdMob to be removed.
@domhnallohanlon @jane Can you please remove the AdMob entries for @youssef.mohamed in the project that he will send to you the link.
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### Author:  [@youssef.mohamed](https://community.thunkable.com/u/youssef.mohamed)
#### Post date: [October 7, 2021, 3:36pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/8 "2021-10-07T15:36:53Z")
ما هي ادخالات ادموب اتقصد الاعلانات ؟
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### Author:  [@muneer](https://community.thunkable.com/u/muneer)
#### Post date: [October 7, 2021, 3:40pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/9 "2021-10-07T15:40:51Z")
نعم
عند اضافة AdMob الى البرنامج لا يمكن التخلص منه حتى لو حذفته وتحتاج شخص من شرمة ثنكابل لالغائه
When you add AdMob component to your project, it will add some credentials that will stay in the project even after removing AdMob and you will need someone from Thunkable to reset it.
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### Author:  [@youssef.mohamed](https://community.thunkable.com/u/youssef.mohamed)
#### Post date: [October 7, 2021, 3:46pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/10 "2021-10-07T15:46:59Z")
ماذا ارسل له حتي يعلم ان التطبيق الذي اتكلم عنه هو المطلوب الحذف منه هذه الاشياء ؟
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### Author:  [@muneer](https://community.thunkable.com/u/muneer)
#### Post date: [October 7, 2021, 3:48pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/11 "2021-10-07T15:48:32Z")
ارسلت له وسوف اتابع معهم
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### Author:  [@youssef.mohamed](https://community.thunkable.com/u/youssef.mohamed)
#### Post date: [October 7, 2021, 3:49pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/12 "2021-10-07T15:49:09Z")
حسنا شكرا لك 💙
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### Author:  [@youssef.mohamed](https://community.thunkable.com/u/youssef.mohamed)
#### Post date: [October 10, 2021, 10:36pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/13 "2021-10-10T22:36:37Z")
The problem is not resolved yet
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### Author:  [@muneer](https://community.thunkable.com/u/muneer)
#### Post date: [October 11, 2021, 2:27am UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/14 "2021-10-11T02:27:40Z")
Today is Monday and hopefully the support team will look into your issue.
@domhnallohanlon @jane @wei
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### Author:  [@youssef.mohamed](https://community.thunkable.com/u/youssef.mohamed)
#### Post date: [October 11, 2021, 2:29pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/15 "2021-10-11T14:29:30Z")
I’m waiting
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### Author:  [@muneer](https://community.thunkable.com/u/muneer)
#### Post date: [October 11, 2021, 2:32pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/16 "2021-10-11T14:32:41Z")
Be certain that one of Thunkable team will reach you and ask for the link of your project.
كن على اطمئنان ان احد الموظفين سيقوم بالتواصل معك ويطلب منك معلومات المشروع لكي يصلح المشكلة
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### Author:  [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)
#### Post date: [October 11, 2021, 2:54pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/17 "2021-10-11T14:54:34Z")
> [@youssef.mohamed](#):
>
> The problem is not resolved yet
I’m looking at our support system now and can not find any requests from you.
Did you email the team as mentioned above @youssef.mohamed ?
Can you PM me your project link so that I can reset this for you.
Thanks
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### Author:  [@youssef.mohamed](https://community.thunkable.com/u/youssef.mohamed)
#### Post date: [October 12, 2021, 1:50pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/18 "2021-10-12T13:50:13Z")
project link
[https://x.thunkable.com/projectPage/615dbe9459586c0010e8d5ee](https://x.thunkable.com/projectPage/615dbe9459586c0010e8d5ee)
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### Author:  [@ioannis](https://community.thunkable.com/u/ioannis)
#### Post date: [November 8, 2024, 1:14pm UTC](https://community.thunkable.com/t/cannot-download-my-app/1549522/19 "2024-11-08T13:14:54Z")