# Cannot download app **URL:** \ **Category:** Questions about Thunkable X\ **Created:** [November 13, 2017, 10:31am UTC](https://community.thunkable.com/t/cannot-download-app/10576 "2017-11-13T10:31:15Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![MiuMiu](https://avatars.discourse-cdn.com/v4/letter/m/278dde/32.png) [@MiuMiu](https://community.thunkable.com/u/MiuMiu)\ **Post date:** [November 13, 2017, 10:31am UTC](https://community.thunkable.com/t/cannot-download-app/10576/1 "2017-11-13T10:31:15Z")
i try many times，cannot receive the app download link? ---
**Author:** ![amrita](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/amrita/32/31_2.png) [@amrita](https://community.thunkable.com/u/amrita)\ **Post date:** [November 13, 2017, 7:54pm UTC](https://community.thunkable.com/t/cannot-download-app/10576/2 "2017-11-13T19:54:58Z")
Hi @MiuMiu - I just checked our system and it says the app was emailed to you. Can you check your spam folder? Amrita ---
**Author:** ![albert](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/albert/32/4077_2.png) [@albert](https://community.thunkable.com/u/albert)\ **Post date:** [November 14, 2017, 1:11am UTC](https://community.thunkable.com/t/cannot-download-app/10576/3 "2017-11-14T01:11:39Z")
Hi Thunkers, It looks like we had a bug on our end – we pushed out a fix but please let us know if it’s working again. Appreciate your patience! Albert @ Thunkable ---
**Author:** ![MiuMiu](https://avatars.discourse-cdn.com/v4/letter/m/278dde/32.png) [@MiuMiu](https://community.thunkable.com/u/MiuMiu)\ **Post date:** [November 14, 2017, 1:26am UTC](https://community.thunkable.com/t/cannot-download-app/10576/4 "2017-11-14T01:26:00Z")
thank you,i download four times just now,but still cannot receive… ---
**Author:** ![albert](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/albert/32/4077_2.png) [@albert](https://community.thunkable.com/u/albert)\ **Post date:** [November 14, 2017, 1:51am UTC](https://community.thunkable.com/t/cannot-download-app/10576/5 "2017-11-14T01:51:25Z")
Sorry about that – we are checking into it. Albert @ Thunkable ---
**Author:** ![Dinto](https://avatars.discourse-cdn.com/v4/letter/d/7993a0/32.png) [@Dinto](https://community.thunkable.com/u/Dinto)\ **Post date:** [November 29, 2017, 9:05pm UTC](https://community.thunkable.com/t/cannot-download-app/10576/6 "2017-11-29T21:05:12Z")
Hello Albert, I could not download my app. I keep getting an error ( Oops something went wrong downloading your app) ---
**Author:** ![Dinto](https://avatars.discourse-cdn.com/v4/letter/d/7993a0/32.png) [@Dinto](https://community.thunkable.com/u/Dinto)\ **Post date:** [November 29, 2017, 9:06pm UTC](https://community.thunkable.com/t/cannot-download-app/10576/7 "2017-11-29T21:06:16Z")
I mean the download link… ---
**Author:** ![albert](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/albert/32/4077_2.png) [@albert](https://community.thunkable.com/u/albert)\ **Post date:** [November 29, 2017, 11:38pm UTC](https://community.thunkable.com/t/cannot-download-app/10576/8 "2017-11-29T23:38:44Z")
Hi there. Are you getting the Oops email or are you getting a success email and the link is not working? Albert @ Thunkable ---
**Author:** ![Dinto](https://avatars.discourse-cdn.com/v4/letter/d/7993a0/32.png) [@Dinto](https://community.thunkable.com/u/Dinto)\ **Post date:** [November 30, 2017, 12:17am UTC](https://community.thunkable.com/t/cannot-download-app/10576/9 "2017-11-30T00:17:47Z")
I am getting the oops mail… i Have to preses a lot of time before i get No oops mail. I got 15 mails and two if them had a congratulation and the download link Thanks in regard ---
**Author:** ![albert](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/albert/32/4077_2.png) [@albert](https://community.thunkable.com/u/albert)\ **Post date:** [November 30, 2017, 12:52am UTC](https://community.thunkable.com/t/cannot-download-app/10576/10 "2017-11-30T00:52:31Z")
OK. Looks like something strange might be happening – we’ll try to take a look into your account as soon as we can. Thanks for your patience - Albert ---
**Author:** ![albert](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/albert/32/4077_2.png) [@albert](https://community.thunkable.com/u/albert)\ **Post date:** [November 30, 2017, 12:53am UTC](https://community.thunkable.com/t/cannot-download-app/10576/11 "2017-11-30T00:53:42Z")
Have you seen the troubleshooting for Download on iOS? The link is below in case you haven’t [https://docs.thunkable.com/ios/troubleshooting.html](https://docs.thunkable.com/ios/troubleshooting.html) ---
**Author:** ![Dinto](https://avatars.discourse-cdn.com/v4/letter/d/7993a0/32.png) [@Dinto](https://community.thunkable.com/u/Dinto)\ **Post date:** [November 30, 2017, 6:17pm UTC](https://community.thunkable.com/t/cannot-download-app/10576/12 "2017-11-30T18:17:38Z")
Thanks, but i have already seen the link. ---
**Author:** ![albert](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/albert/32/4077_2.png) [@albert](https://community.thunkable.com/u/albert)\ **Post date:** [December 1, 2017, 7:33pm UTC](https://community.thunkable.com/t/cannot-download-app/10576/13 "2017-12-01T19:33:20Z")
Hi there. It appeared that we had a build server that was down – we pushed out a fix which may hopefully solve your problem. Can you please try again? Thanks, Albert ---
**Author:** ![Dinto](https://avatars.discourse-cdn.com/v4/letter/d/7993a0/32.png) [@Dinto](https://community.thunkable.com/u/Dinto)\ **Post date:** [December 2, 2017, 10:10am UTC](https://community.thunkable.com/t/cannot-download-app/10576/14 "2017-12-02T10:10:23Z")
Ok thanks! I will give it another try. Regards Dinto ---
**Author:** ![giorgiospugnesi](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/giorgiospugnesi/32/10505_2.png) [@giorgiospugnesi](https://community.thunkable.com/u/giorgiospugnesi)\ **Post date:** [December 4, 2017, 5:27pm UTC](https://community.thunkable.com/t/cannot-download-app/10576/15 "2017-12-04T17:27:44Z")
Hi, I’m just tryng to use iOS version (porting a Thunkable Android App) but I cannot download the app. I fill in all the fields in “Properties”, click on “Download”, fill the “email” field but I don’t receive any email. What’s wrong? BTW, why Thunkable user interface for iOS is so different than Android one? May be if we could use the same approach it will be better, isn’t it. ---
**Author:** ![amrita](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/amrita/32/31_2.png) [@amrita](https://community.thunkable.com/u/amrita)\ **Post date:** [December 4, 2017, 10:34pm UTC](https://community.thunkable.com/t/cannot-download-app/10576/16 "2017-12-04T22:34:52Z")
hi @giorgiospugnesi - there is a problem right now that @wei and @mike are working through. It should be fixed soon. As to your second questions, the iOS interface is built with to give a more modern updated and fresh look with the ability to make larger apps. The goal in the coming months is to make cross platform. We are working on it currently. ---
**Author:** ![mike](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/mike/32/3438_2.png) [@mike](https://community.thunkable.com/u/mike)\ **Post date:** [December 5, 2017, 3:24am UTC](https://community.thunkable.com/t/cannot-download-app/10576/17 "2017-12-05T03:24:24Z")
@giorgiospugnesi, @wei and myself are working on a fix that we expect to deploy by end of day tomorrow. A workaround is to only include one file in the files tab of your project for now. ---
**Author:** ![mike](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/mike/32/3438_2.png) [@mike](https://community.thunkable.com/u/mike)\ **Post date:** [December 5, 2017, 6:31am UTC](https://community.thunkable.com/t/cannot-download-app/10576/18 "2017-12-05T06:31:44Z")
@giorgiospugnesi @Dinto @MiuMiu we just deployed some fixes and download & publish should be working a lot better now. Thanks for letting us know you were having issues and please report back on this thread if you still can’t download or publish. ---
**Author:** ![giorgiospugnesi](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/giorgiospugnesi/32/10505_2.png) [@giorgiospugnesi](https://community.thunkable.com/u/giorgiospugnesi)\ **Post date:** [December 5, 2017, 8:11am UTC](https://community.thunkable.com/t/cannot-download-app/10576/19 "2017-12-05T08:11:42Z")
Thank you guys! ---
**Author:** ![giorgiospugnesi](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/giorgiospugnesi/32/10505_2.png) [@giorgiospugnesi](https://community.thunkable.com/u/giorgiospugnesi)\ **Post date:** [December 5, 2017, 8:58am UTC](https://community.thunkable.com/t/cannot-download-app/10576/20 "2017-12-05T08:58:04Z")
I just download the app, follow instructions and install it on iPad. App starts but I see a blank screen: no component nor images are shown. Why? (it’a a simple app with 2 listwiewer, a button and an image as logo). [Next page](https://community.thunkable.com/t/cannot-download-app/10576.md?page=2)