# Cannot cancel Advanced Plan - Charged after multiple cancellation attempts

**URL:** <https://community.thunkable.com/t/cannot-cancel-advanced-plan-charged-after-multiple-cancellation-attempts/4108637>\
**Category:** Questions about Thunkable X\
**Created:** [May 16, 2026, 7:13am UTC](https://community.thunkable.com/t/cannot-cancel-advanced-plan-charged-after-multiple-cancellation-attempts/4108637 "2026-05-16T07:13:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![hiraozdennnrv11d9](https://avatars.discourse-cdn.com/v4/letter/h/ed8c4c/32.png) [@hiraozdennnrv11d9](https://community.thunkable.com/u/hiraozdennnrv11d9)\
**Post date:** [May 16, 2026, 7:13am UTC](https://community.thunkable.com/t/cannot-cancel-advanced-plan-charged-after-multiple-cancellation-attempts/4108637/1 "2026-05-16T07:13:31Z")

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I am writing regarding an unauthorized charge on my account [hiraozdennn@gmail.com](mailto:hiraozdennn@gmail.com) dated 05/15/2026, 189$.

Prior to this charge, I attempted to cancel my Pro subscription through the account settings, but the cancellation function did not work — a known issue reported repeatedly on your community forum. I also raised this publicly on [community.thunkable.com](http://community.thunkable.com) and tagged @domhnallohanlon, but received no response before the renewal date.

Given that:

1. I made a clear, timely attempt to cancel before the renewal,
2. The failure to cancel was caused by a defect in your platform, not by me,
3. I have documented evidence of the attempt,

I am requesting the following within 3 business days:  
— immediate cancellation of the subscription with written confirmation,  
— full refund of the 189$ charged on 05/15/2026.

If I do not receive a response and refund within this period, I will file a chargeback with my card issuer for an unauthorized recurring charge and escalate the case publicly on your forum and social channels.

Last 4 digits of card: 4539  
Charge date and amount: 05/15/2026, 189$.

I would prefer to resolve this directly. Please confirm receipt of this email today.

Best regards,  
Hira.

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**Author:** ![brianl](https://avatars.discourse-cdn.com/v4/letter/b/f14d63/32.png) [@brianl](https://community.thunkable.com/u/brianl)\
**Post date:** [May 18, 2026, 5:37pm UTC](https://community.thunkable.com/t/cannot-cancel-advanced-plan-charged-after-multiple-cancellation-attempts/4108637/2 "2026-05-18T17:37:53Z")

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Hi @hiraozdennnrv11d9,  
I’ll talk with our billing team directly and try to resolve your issue.

Best,  
Brian

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**Author:** ![brianl](https://avatars.discourse-cdn.com/v4/letter/b/f14d63/32.png) [@brianl](https://community.thunkable.com/u/brianl)\
**Post date:** [May 20, 2026, 8:36pm UTC](https://community.thunkable.com/t/cannot-cancel-advanced-plan-charged-after-multiple-cancellation-attempts/4108637/3 "2026-05-20T20:36:30Z")

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@hiraozdennnrv11d9 Our billing team should already be in contact with you. Please let me know if this is not the base

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**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/0/f/0f59f292712368bce16ff80133ae10de8a6f27e8.png) [@system](https://community.thunkable.com/u/system)\
**Post date:** [August 18, 2026, 8:50pm UTC](https://community.thunkable.com/t/cannot-cancel-advanced-plan-charged-after-multiple-cancellation-attempts/4108637/5 "2026-08-18T20:50:18Z")

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