# Calling "Video Recorder" component's "Start Recording" method getting "Something has gone wrong. Check your blocks and reset this page" error **URL:** \ **Category:** Issues / Bugs\ **Tags:** snap-to-place\ **Created:** [January 2, 2025, 7:02am UTC](https://community.thunkable.com/t/calling-video-recorder-components-start-recording-method-getting-something-has-gone-wrong-check-your-blocks-and-reset-this-page-error/3444660 "2025-01-02T07:02:42Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![simontneoh](https://avatars.discourse-cdn.com/v4/letter/s/6f9a4e/32.png) [@simontneoh](https://community.thunkable.com/u/simontneoh)\ **Post date:** [January 2, 2025, 7:02am UTC](https://community.thunkable.com/t/calling-video-recorder-components-start-recording-method-getting-something-has-gone-wrong-check-your-blocks-and-reset-this-page-error/3444660/1 "2025-01-02T07:02:42Z")
Hi all, Thanks for any help in advanced. As mentioned in the title, I am getting error whenever calling Video Recorder’s recording methods, both “Start Recording” and “Start Timed Recording”. ![thunkable video recorder error](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/2/d/2ddbeb3c2f6eaa261a1d9714f4235a9353f8d367.jpeg) When I removed the Video Recorder block, the app works fine without any error. ![thunkable block](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/b/1/b1bda4b33c1e30d5875d45160f14db6be2511a68.jpeg) I wonder how can I troubleshoot this error? Does Thunkable have any log file for me to troubleshoot the error? Thanks. Regards, Simon. ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [January 2, 2025, 7:17am UTC](https://community.thunkable.com/t/calling-video-recorder-components-start-recording-method-getting-something-has-gone-wrong-check-your-blocks-and-reset-this-page-error/3444660/2 "2025-01-02T07:17:10Z")
Can you share a link to your project? Something is causing the app to crash. Adding some debugging statements may help and I can do that easier if I have the blocks you’re using. This is the method I use in case you’re interested: [Debugging in Thunkable X (Video)](https://community.thunkable.com/t/debugging-in-thunkable-x-video/849471). ---
**Author:** ![simontneoh](https://avatars.discourse-cdn.com/v4/letter/s/6f9a4e/32.png) [@simontneoh](https://community.thunkable.com/u/simontneoh)\ **Post date:** [January 2, 2025, 7:46am UTC](https://community.thunkable.com/t/calling-video-recorder-components-start-recording-method-getting-something-has-gone-wrong-check-your-blocks-and-reset-this-page-error/3444660/3 "2025-01-02T07:46:49Z")
Hi tatiang, Here’s the link for your checking: [https://x.thunkable.com/copy/7c0d65dda84056c73d87c1a31bf91c74](https://x.thunkable.com/copy/7c0d65dda84056c73d87c1a31bf91c74) Thanks. Regards, Simon. ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [January 2, 2025, 8:19am UTC](https://community.thunkable.com/t/calling-video-recorder-components-start-recording-method-getting-something-has-gone-wrong-check-your-blocks-and-reset-this-page-error/3444660/4 "2025-01-02T08:19:10Z")
Even this simple setup crashes in the Thunkable Live app on my iPhone 13 Pro: ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/4/c/4c350656dcb38718fe10a46e99b8ab84dcbd55ee.png) I tried replacing the component and it still crashes immediately after clicking the button. I tried a different screen… same problem. Is there a reason you’re using the older snap-to-place interface? ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [January 2, 2025, 8:31am UTC](https://community.thunkable.com/t/calling-video-recorder-components-start-recording-method-getting-something-has-gone-wrong-check-your-blocks-and-reset-this-page-error/3444660/5 "2025-01-02T08:31:15Z")
Here’s a similar example using the newer drag-and-drop (DnD) interface: [https://x.thunkable.com/copy/38ca4e5d97c6871ab8fd08e583bbb294](https://x.thunkable.com/copy/38ca4e5d97c6871ab8fd08e583bbb294) See the first screen. You’ll need to [enter your own Cloudinary API details](https://docs.thunkable.com/blocks/app-features/files-blocks#connect-your-cloudinary-account-to-your-thunkable-project) on the Design tab. **Edit:** In fact, it’s possible now that I think about it that Thunkable’s change from providing a sample Cloudinary account to requiring users to provide their own account is the reason for your app crashing. I’m not 100% sure that’s it but it’s possible. ---
**Author:** ![simontneoh](https://avatars.discourse-cdn.com/v4/letter/s/6f9a4e/32.png) [@simontneoh](https://community.thunkable.com/u/simontneoh)\ **Post date:** [January 2, 2025, 8:57am UTC](https://community.thunkable.com/t/calling-video-recorder-components-start-recording-method-getting-something-has-gone-wrong-check-your-blocks-and-reset-this-page-error/3444660/6 "2025-01-02T08:57:19Z")
Hi tatiang, I found that some block layouts are different in the new drag-and-drop (DnD) interface, and the current interface seems to have more flexibility for me to manage the blocks. Why is Cloudinary API needed, when there isn’t any file upload activity required? Is there a way for me to see the details of the error? I tested normal camera capture and audio recording as well, they are working fine. Only video recording is having error, and there is no error details could be found. Regards, Simon. ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [January 2, 2025, 11:08am UTC](https://community.thunkable.com/t/calling-video-recorder-components-start-recording-method-getting-something-has-gone-wrong-check-your-blocks-and-reset-this-page-error/3444660/7 "2025-01-02T11:08:21Z")
Hello @simontneoh @tatiang Happy New Year! Thank you for testing it and sharing more information. We were able to replicate the issue and have flagged it to our engineering team. We will keep you updated as soon as there is any progress. ---
**Author:** ![simontneoh](https://avatars.discourse-cdn.com/v4/letter/s/6f9a4e/32.png) [@simontneoh](https://community.thunkable.com/u/simontneoh)\ **Post date:** [January 2, 2025, 3:48pm UTC](https://community.thunkable.com/t/calling-video-recorder-components-start-recording-method-getting-something-has-gone-wrong-check-your-blocks-and-reset-this-page-error/3444660/8 "2025-01-02T15:48:41Z")
Hi ioannis, Thanks for your help and looking forward to your update soon. Happy New Year 2025! Regards, Simon. ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [October 3, 2025, 3:58pm UTC](https://community.thunkable.com/t/calling-video-recorder-components-start-recording-method-getting-something-has-gone-wrong-check-your-blocks-and-reset-this-page-error/3444660/9 "2025-10-03T15:58:28Z")
Hi @simontneoh , thank you again for your patience. I would like to let you know that we have now officially released a fix for this bug. Please keep in mind that you may need to do a [hard refresh](https://docs.thunkable.com/getting-started/data-sources/data-sources#hard-refresh-your-browser)of your browser for the changes to take effect in your project. If you experienced any of these issues on the [Thunkable Live](https://thunkable.com/mobile) app, you will need to update to the latest version through the App Store and/or Google Play Store before any changes will occur. If your [downloaded or published app](https://docs.thunkable.com/publishing-apps/publish) is affected by any of these issues, you will need to re-download or re-publish your app for these changes to take effect.