# Blank page for settings, membership and referral **URL:** \ **Category:** Questions about Thunkable X\ **Created:** [September 6, 2021, 12:36pm UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536 "2021-09-06T12:36:29Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![mikeke](https://avatars.discourse-cdn.com/v4/letter/m/ecd19e/32.png) [@mikeke](https://community.thunkable.com/u/mikeke)\ **Post date:** [September 6, 2021, 12:36pm UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/1 "2021-09-06T12:36:29Z")
Hello, I cannot access to the pages “settings”, “membership” and “referral” of my account. I see only a white page with the ballon for the chat on the bottom-right. I’ve a business plan and use my Google account to access it. I’ve tried with more browsers (Safari, Chrome, Firefox… Windows and MacOS) but always the blank/white page. Instead the page with the projects is visible. Does anyone have the same problem? Thanks. ![2021-09-06_14-22-41](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/f/f/ffc33cbcf87cc87a39078fb47a1135506a49edf1.jpeg) These are the console’s alerts: ![2021-09-06_14-25-30](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/e/d/edd7a514364a31489125dedde37ae996b284d259.png) ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [September 6, 2021, 1:14pm UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/2 "2021-09-06T13:14:50Z")
Yes, I share with you the same and reported it to Thunkable and following up with them for a fix. ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/0/6/06e336a2812960332ce3efa067c0c40052ddce34.png) That is a sample of my report on the issue. ---
**Author:** ![mikeke](https://avatars.discourse-cdn.com/v4/letter/m/ecd19e/32.png) [@mikeke](https://community.thunkable.com/u/mikeke)\ **Post date:** [September 8, 2021, 8:34am UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/3 "2021-09-08T08:34:37Z")
Hi Muneer… did you get any response from technical support? I still see blank pages… ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [September 8, 2021, 10:29am UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/4 "2021-09-08T10:29:23Z")
I trust @domhnallohanlon is following up and if I get any update I shall let you know. ---
**Author:** ![mikeke](https://avatars.discourse-cdn.com/v4/letter/m/ecd19e/32.png) [@mikeke](https://community.thunkable.com/u/mikeke)\ **Post date:** [September 8, 2021, 1:06pm UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/5 "2021-09-08T13:06:07Z")
What plan do you have with Thunkable? I’ve tested with a free account and the pages are all visible, instead from my “business pro” (google login) are all white/blank. Perhaps the problem is caused by the type of account and this explains because only we have reported the problem (given the price, I don’t think there’re many users with an active “business pro”). ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [September 8, 2021, 1:13pm UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/6 "2021-09-08T13:13:14Z")
I’m a **PRO member** since 2020 and the issue of “account related screens” are blank is just recent. ---
**Author:** ![mikeke](https://avatars.discourse-cdn.com/v4/letter/m/ecd19e/32.png) [@mikeke](https://community.thunkable.com/u/mikeke)\ **Post date:** [September 14, 2021, 8:41am UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/7 "2021-09-14T08:41:25Z")
Hi Muneer… I’m going crazy with Thunkable’s support, on their side there are no problems, everything works correctly and no one else has reported the anomaly so… how did you solve the problem? For my part I think it has to do with authentication via a Google Account, so I wanted to ask if you use this method of access too. Thank you. ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [September 14, 2021, 9:47am UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/8 "2021-09-14T09:47:24Z")
Hi Unfortunately it still does not work for me. @domhnallohanlon @jane any update? ---
**Author:** ![wei](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/wei/32/26160_2.png) [@wei](https://community.thunkable.com/u/wei)\ **Post date:** [September 14, 2021, 5:26pm UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/9 "2021-09-14T17:26:13Z")
Please send an email to me [wei@thunkable.com](mailto:wei@thunkable.com) and we will schedule a debugging session. Wei ---
**Author:** ![wei](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/wei/32/26160_2.png) [@wei](https://community.thunkable.com/u/wei)\ **Post date:** [September 14, 2021, 7:04pm UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/10 "2021-09-14T19:04:24Z")
We will have a fix out later today to address the issue. Wei ---
**Author:** ![wei](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/wei/32/26160_2.png) [@wei](https://community.thunkable.com/u/wei)\ **Post date:** [September 14, 2021, 9:04pm UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/11 "2021-09-14T21:04:59Z")
We just rolled out a potential fix. Can you check it again?  Thanks, Wei ---
**Author:** ![mikeke](https://avatars.discourse-cdn.com/v4/letter/m/ecd19e/32.png) [@mikeke](https://community.thunkable.com/u/mikeke)\ **Post date:** [September 14, 2021, 9:26pm UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/12 "2021-09-14T21:26:40Z")
Yes, now I can see the pages. Thanks! ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [September 15, 2021, 6:25am UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/13 "2021-09-15T06:25:55Z")
Yes, I confirm it is working now. Many thanks ---
**Author:** ![janielseminiano23i37](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@janielseminiano23i37](https://community.thunkable.com/u/janielseminiano23i37)\ **Post date:** [November 10, 2021, 6:29am UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/14 "2021-11-10T06:29:31Z")
i cant log in my membership pro plan ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [November 10, 2021, 6:42am UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/15 "2021-11-10T06:42:07Z")
What happens when you try? ---
**Author:** ![janielseminiano23i37](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@janielseminiano23i37](https://community.thunkable.com/u/janielseminiano23i37)\ **Post date:** [November 10, 2021, 6:57am UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/16 "2021-11-10T06:57:39Z")
is on basic account only ---
**Author:** ![janielseminiano23i37](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@janielseminiano23i37](https://community.thunkable.com/u/janielseminiano23i37)\ **Post date:** [November 10, 2021, 7:00am UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/17 "2021-11-10T07:00:41Z")
![ada.PNG](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/a/a/aa2bfe63361ea0e61c0683c69ac9367fd4e25b8b.png) ![Capture.PNG](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/3/c/3c1dfdb20b26d99e7dd19249dfd101b1d168469a.png) ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [November 10, 2021, 7:08am UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/18 "2021-11-10T07:08:55Z")
If you go to the [membership page](https://x.thunkable.com/account/membership), what does it show under “Your plan” on the left side? ---
**Author:** ![janielseminiano23i37](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@janielseminiano23i37](https://community.thunkable.com/u/janielseminiano23i37)\ **Post date:** [November 10, 2021, 7:24am UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/19 "2021-11-10T07:24:21Z")
Its show’s “FREE” ![Capturedadadd](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/c/e/ceb888f308c0564f81e0744578957fb45b27009a.png) ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [November 10, 2021, 7:41am UTC](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536/20 "2021-11-10T07:41:54Z")
Is it possible you’re logged in with a different email address? You may need to contact Thunkable Support to get this resolved. Wait… it says payments start 11 November 2021 in your screenshot so perhaps the membership hasn’t started yet. [Next page](https://community.thunkable.com/t/blank-page-for-settings-membership-and-referral/1490536.md?page=2)