# Attempts to upgrade to Pro Membership fail
**URL:** https://community.thunkable.com/t/attempts-to-upgrade-to-pro-membership-fail/1664788
**Category:** Questions about Thunkable X
**Created:** [January 3, 2022, 7:16pm UTC](https://community.thunkable.com/t/attempts-to-upgrade-to-pro-membership-fail/1664788 "2022-01-03T19:16:26Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@btshil2000kssnpl](https://community.thunkable.com/u/btshil2000kssnpl)
#### Post date: [January 3, 2022, 7:16pm UTC](https://community.thunkable.com/t/attempts-to-upgrade-to-pro-membership-fail/1664788/1 "2022-01-03T19:16:26Z")
Hi,
I have tried to upgrade my membership to Thunkable Pro twice over the last two weeks.
The PayPal payment goes through and I get an e-mail confirmation.
However, my Thunkable account is not actually upgraded.
Has anyone else seen this issue? How can I resolve it?
I contacted Thunkable by email but got no resolution so far.
Thanks,
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### Author:  [@Dean\_Artis](https://community.thunkable.com/u/Dean_Artis)
#### Post date: [January 3, 2022, 7:28pm UTC](https://community.thunkable.com/t/attempts-to-upgrade-to-pro-membership-fail/1664788/2 "2022-01-03T19:28:07Z")
Can you post a screenshot of the confirmation?
Make sure you censor any personal and private details.
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### Author:  [@jared](https://community.thunkable.com/u/jared)
#### Post date: [January 3, 2022, 7:34pm UTC](https://community.thunkable.com/t/attempts-to-upgrade-to-pro-membership-fail/1664788/3 "2022-01-03T19:34:19Z")
Have you emailed [billing@thunkable.com](mailto:billing@thunkable.com) about this issue?
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### Author:  [@btshil2000kssnpl](https://community.thunkable.com/u/btshil2000kssnpl)
#### Post date: [January 3, 2022, 7:41pm UTC](https://community.thunkable.com/t/attempts-to-upgrade-to-pro-membership-fail/1664788/4 "2022-01-03T19:41:16Z")
Here is the PayPal confirmation.
Also, note that the promotional discount for annual membership was not applied.
Can you please have that addressed too?
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### Author:  [@btshil2000kssnpl](https://community.thunkable.com/u/btshil2000kssnpl)
#### Post date: [January 3, 2022, 7:42pm UTC](https://community.thunkable.com/t/attempts-to-upgrade-to-pro-membership-fail/1664788/5 "2022-01-03T19:42:54Z")
Hi Jared,
We actually exchanged e-mails about a week ago about this, and also e-mailed billing@thunkable after my second attempt failed.
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### Author:  [@tatiang](https://community.thunkable.com/u/tatiang)
#### Post date: [January 3, 2022, 8:37pm UTC](https://community.thunkable.com/t/attempts-to-upgrade-to-pro-membership-fail/1664788/6 "2022-01-03T20:37:46Z")
There’s a lot of personal information there that I woudn’t want shared across the Internet. You might consider removing the screenshot from your post and sending a private message to @jared with that info. Also, as far as I know, @Dean_Artis does not work for Thunkable (neither do I). @jared does, however.
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### Author:  [@btshil2000kssnpl](https://community.thunkable.com/u/btshil2000kssnpl)
#### Post date: [January 3, 2022, 8:43pm UTC](https://community.thunkable.com/t/attempts-to-upgrade-to-pro-membership-fail/1664788/7 "2022-01-03T20:43:07Z")
Thanks. I edited the image.
I already have an e-mail thread with Jared, Billing, and another Thunkable contact.
This was my attempt to find out if others were seeing the issue.
I don’t understand why the upgrade is not working and why it is taking so long to resolve the issue.
Thanks,
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### Author:  [@jared](https://community.thunkable.com/u/jared)
#### Post date: [January 3, 2022, 8:56pm UTC](https://community.thunkable.com/t/attempts-to-upgrade-to-pro-membership-fail/1664788/8 "2022-01-03T20:56:34Z")
i’ll follow up via Intercom @btshil2000kssnpl
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### Author:  [@jared](https://community.thunkable.com/u/jared)
#### Post date: [January 3, 2022, 8:56pm UTC](https://community.thunkable.com/t/attempts-to-upgrade-to-pro-membership-fail/1664788/9 "2022-01-03T20:56:38Z")