# Application launch bug \[Aug 2022\] **URL:** \ **Category:** Issues / Bugs\ **Created:** [August 10, 2022, 1:35am UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738 "2022-08-10T01:35:47Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![ingraulbarbosa70a](https://avatars.discourse-cdn.com/v4/letter/i/2bfe46/32.png) [@ingraulbarbosa70a](https://community.thunkable.com/u/ingraulbarbosa70a)\ **Post date:** [August 13, 2022, 5:55pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/22 "2022-08-13T17:55:21Z")
yes, other devices. This application is already in version 19 in play store when it worked fine. I have clients using it on their devices. I tried to publish a new version in playstore and that error came out. ---
**Author:** ![ingraulbarbosa70a](https://avatars.discourse-cdn.com/v4/letter/i/2bfe46/32.png) [@ingraulbarbosa70a](https://community.thunkable.com/u/ingraulbarbosa70a)\ **Post date:** [August 13, 2022, 6:07pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/23 "2022-08-13T18:07:27Z")
Hello I already checked on IOS and it works great, i download the app on the app store. It’s a thunkable issue to build and publish on play store. ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [August 13, 2022, 6:12pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/24 "2022-08-13T18:12:16Z")
Thank you for the clarification. ---
**Author:** ![ingraulbarbosa70a](https://avatars.discourse-cdn.com/v4/letter/i/2bfe46/32.png) [@ingraulbarbosa70a](https://community.thunkable.com/u/ingraulbarbosa70a)\ **Post date:** [August 15, 2022, 12:58pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/25 "2022-08-15T12:58:05Z")
Hello everyone I hope you are good. Do you know if the developers are working on this issue? Thank you! ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [August 15, 2022, 5:31pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/26 "2022-08-15T17:31:56Z")
Hi @ingraulbarbosa70a I can’t seem to reproduce this issue on my side. Can you please send a minimal example that demonstrates this challenging behavior? Also, can you add me a tester for this app? If it is crashing upon app load, we can connect it to a bug log reader and see if anything sticks out. Can you send the actual project link via DM so that I can take a look at yours and not the copy Can you also send a copy of the .aab to [jared@thunkable.com](mailto:jared@thunkable.com)? ---
**Author:** ![ingraulbarbosa70a](https://avatars.discourse-cdn.com/v4/letter/i/2bfe46/32.png) [@ingraulbarbosa70a](https://community.thunkable.com/u/ingraulbarbosa70a)\ **Post date:** [August 15, 2022, 6:07pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/27 "2022-08-15T18:07:07Z")
Hello Jared I hope you are good! You can see a video for the issue in this link: [https://firebasestorage.googleapis.com/v0/b/prueba-3289e.appspot.com/o/app%20sanjo%2Ffondos%2FVID-20220815-WA0014%5B1%5D.mp4?alt=media&token=a5d54ed7-9f05-4a16-bf30-bceadb09b3c8](https://firebasestorage.googleapis.com/v0/b/prueba-3289e.appspot.com/o/app%20sanjo%2Ffondos%2FVID-20220815-WA0014%5B1%5D.mp4?alt=media&token=a5d54ed7-9f05-4a16-bf30-bceadb09b3c8) One question, how can i add you to a tester? In a few minutes i send the .aab file. I already sent the email, Some other information is missing let me know Thank you! ---
**Author:** ![ingraulbarbosa70a](https://avatars.discourse-cdn.com/v4/letter/i/2bfe46/32.png) [@ingraulbarbosa70a](https://community.thunkable.com/u/ingraulbarbosa70a)\ **Post date:** [August 16, 2022, 12:44pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/29 "2022-08-16T12:44:33Z")
Hello @jared I hope you are good! The information that I sent you, Was it useful for the test? 😀 ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [August 16, 2022, 4:55pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/30 "2022-08-16T16:55:37Z")
Hi @ingraulbarbosa70a I would like to test if the same happens in my phone. Can you share the **.aab** file and send me the link as PM so I can install it in my phone and test it. ---
**Author:** ![ingraulbarbosa70a](https://avatars.discourse-cdn.com/v4/letter/i/2bfe46/32.png) [@ingraulbarbosa70a](https://community.thunkable.com/u/ingraulbarbosa70a)\ **Post date:** [August 16, 2022, 5:14pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/31 "2022-08-16T17:14:39Z")
Hello Munner I already sent the mail. On the otherhand I sent the .aab to play store again and now it’s worse because it doesn’t even load the image of the application logo anymore. Just the Thunkable one. I’m going to make publicity 🥲 🤣 ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/d/f/df483e90d5e18ac8baf9713785aa3f8dcf34679e.png) the worst thing is that I have users using the application. ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [August 16, 2022, 5:19pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/32 "2022-08-16T17:19:14Z")
I can only assume it is a corrupted .aab file of some sort. I tried your link to install it in my phone using an aab installer but I got that my version is outdated. The installer I use will cross check with same signature app in play store. ---
**Author:** ![ingraulbarbosa70a](https://avatars.discourse-cdn.com/v4/letter/i/2bfe46/32.png) [@ingraulbarbosa70a](https://community.thunkable.com/u/ingraulbarbosa70a)\ **Post date:** [August 16, 2022, 6:10pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/33 "2022-08-16T18:10:04Z")
Do you know if your tester was able to update?😔 ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [August 16, 2022, 6:38pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/34 "2022-08-16T18:38:58Z")
I can confirm your findings. When I installed your app from the .aab file it stops on the first screen. ![Screenshot_2022-08-16-21-36-17-17_3ac32535106be263062a3dae8e8cd935](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/5/2/52adb468edf5f0e09a4fff9ed18adcb0b7576cf2.jpeg) But when I installed your app from .APK it worked fine. ---
**Author:** ![ingraulbarbosa70a](https://avatars.discourse-cdn.com/v4/letter/i/2bfe46/32.png) [@ingraulbarbosa70a](https://community.thunkable.com/u/ingraulbarbosa70a)\ **Post date:** [August 16, 2022, 6:53pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/35 "2022-08-16T18:53:10Z")
Yes for the .apk works good and publish IOS , thunkable live and app. Only bug appears in publish android. Are you so kind to tell me what is the next step? Thank you for the test! ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [August 16, 2022, 6:57pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/36 "2022-08-16T18:57:41Z")
> [@ingraulbarbosa70a](#): > > what is the next step? This is a BUG in the build servers and the development team needs to take care of it. @jared @cassandra ---
**Author:** ![zander](https://avatars.discourse-cdn.com/v4/letter/z/ecb155/32.png) [@zander](https://community.thunkable.com/u/zander)\ **Post date:** [August 16, 2022, 8:37pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/37 "2022-08-16T20:37:54Z")
It might be related to this? > [@Google API Level 31 is required now \[Aug 2022\]](https://community.thunkable.com/t/google-api-level-31-is-required-now-aug-2022/1992138/22): > > Hi everyone, Thanks all for sharing your experience on community. We appreciate your patience. Our engineering team is working day in and day out to get this resolved - we want to make sure we are being thorough when releasing this update. We have already started to test some of our updates in the last few days, and they are going well so far. We have a few more iterations left to go and more tests to perform this week. Our goal is to have something out for beta before end of month. In the me… ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [August 16, 2022, 9:00pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/38 "2022-08-16T21:00:02Z")
> [@zander](#): > > related to this This would be true if it is a **new app**. The app in question is an update not new. Again, I used a **bundle installer** which has nothing to do with **Play Store** but got the same outcome. ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [August 17, 2022, 9:58am UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/39 "2022-08-17T09:58:03Z")
Looking into this this morning @ingraulbarbosa70a I’ll be hooking the app up to a logger to check what, if anything, gets outputted by the error logger while booting up the app. ---
**Author:** ![ingraulbarbosa70a](https://avatars.discourse-cdn.com/v4/letter/i/2bfe46/32.png) [@ingraulbarbosa70a](https://community.thunkable.com/u/ingraulbarbosa70a)\ **Post date:** [August 17, 2022, 1:12pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/40 "2022-08-17T13:12:40Z")
Hi @jared Thank you very much, If any information is missing, I can help. ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [August 17, 2022, 9:10pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/41 "2022-08-17T21:10:15Z")
can you make the app available in the United states? otherwise i can’t teset it ---
**Author:** ![ingraulbarbosa70a](https://avatars.discourse-cdn.com/v4/letter/i/2bfe46/32.png) [@ingraulbarbosa70a](https://community.thunkable.com/u/ingraulbarbosa70a)\ **Post date:** [August 17, 2022, 9:16pm UTC](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738/42 "2022-08-17T21:16:47Z")
Yes, let me make it. On the other hand i working for playstore test. [Previous page](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738.md?page=1) [Next page](https://community.thunkable.com/t/application-launch-bug-aug-2022/1993738.md?page=3)