# App unavailable error on downloaded apk? **URL:** \ **Category:** Questions about Thunkable X\ **Tags:** help\ **Created:** [February 1, 2025, 8:26am UTC](https://community.thunkable.com/t/app-unavailable-error-on-downloaded-apk/3528737 "2025-02-01T08:26:28Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![s.pgx06](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/s.pgx06/32/191267_2.png) [@s.pgx06](https://community.thunkable.com/u/s.pgx06)\ **Post date:** [February 1, 2025, 8:26am UTC](https://community.thunkable.com/t/app-unavailable-error-on-downloaded-apk/3528737/1 "2025-02-01T08:26:28Z")
I’m on a free account and downloaded my apk on android for testing, it works fine however whenever it’s been minimised (seems like for more than 5 minutes) I get a splash screen on opening that says “App unavailable. Something went wrong. Please contact the developer or try again later” ERR-665275. I can dismiss the screen and then everything seems to work perfectly. Can anyone point me in the right direction? I’m not sure what info about the app might be relevant to include. Thanks ![Screenshot_20250130-122315](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/3/b/3b9b6f3b1a3105fd3979a9e82215c7b76cfa7e57.png) ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [February 3, 2025, 6:47pm UTC](https://community.thunkable.com/t/app-unavailable-error-on-downloaded-apk/3528737/2 "2025-02-03T18:47:45Z")
Hello @s.pgx06, welcome to Thunkable! 🎉 The 2 testing APK Downloads per Month in the Free plan means that these APKs will [expire after 72 hours](https://docs.thunkable.com/additional-resources/troubleshooting#download-android). You can find more information on our pricing page: [Pricing | Thunkable](https://thunkable.com/pricing) Be sure to check out [How to ask Great Questions v2.0](https://community.thunkable.com/t/how-to-ask-great-questions-v2-0/2689983/1), the [Community Guidelines](https://community.thunkable.com/t/community-guidelines/78/8), and our [Getting Started Guide](https://docs.thunkable.com/getting-started/get-started) to make the best of your Thunkable Community experience! ---
**Author:** ![abelardo.rivera31apu](https://avatars.discourse-cdn.com/v4/letter/a/bbce88/32.png) [@abelardo.rivera31apu](https://community.thunkable.com/u/abelardo.rivera31apu)\ **Post date:** [February 4, 2025, 9:24pm UTC](https://community.thunkable.com/t/app-unavailable-error-on-downloaded-apk/3528737/3 "2025-02-04T21:24:48Z")
I’m getting the same message with the error code. I downloaded the app from the release version, and I’m on a paid plan. How can I debug the issue or identify the origin of this error? ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [February 4, 2025, 9:37pm UTC](https://community.thunkable.com/t/app-unavailable-error-on-downloaded-apk/3528737/4 "2025-02-04T21:37:44Z")
@abelardo.rivera31apu I checked our logs and this is because you selected a Testing Download. You’ll want to be sure you select Distribution Download if you want it to not expire after 72 hours. ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/f/d/fd4b6258405d9d226cfe3e6b5c30372c4e9b915a.png) ---
**Author:** ![abelardo.rivera31apu](https://avatars.discourse-cdn.com/v4/letter/a/bbce88/32.png) [@abelardo.rivera31apu](https://community.thunkable.com/u/abelardo.rivera31apu)\ **Post date:** [February 10, 2025, 2:56am UTC](https://community.thunkable.com/t/app-unavailable-error-on-downloaded-apk/3528737/5 "2025-02-10T02:56:33Z")
Thanks You Matt. I take note of your advice. ---
**Author:** ![safe\_refacciones](https://avatars.discourse-cdn.com/v4/letter/s/a8b319/32.png) [@safe\_refacciones](https://community.thunkable.com/u/safe_refacciones)\ **Post date:** [March 5, 2025, 7:56pm UTC](https://community.thunkable.com/t/app-unavailable-error-on-downloaded-apk/3528737/6 "2025-03-05T19:56:39Z")
I have the same problem. I tried generating a new download that is not temporary, but the error still appears, even more frequently. I have an annual paid plan. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/0/f/0f59f292712368bce16ff80133ae10de8a6f27e8.png) [@system](https://community.thunkable.com/u/system)\ **Post date:** [June 3, 2025, 7:56pm UTC](https://community.thunkable.com/t/app-unavailable-error-on-downloaded-apk/3528737/7 "2025-06-03T19:56:49Z")
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