# App keeps crashing on my android phone **URL:** \ **Category:** Questions about Thunkable X\ **Tags:** help\ **Created:** [September 1, 2023, 5:12pm UTC](https://community.thunkable.com/t/app-keeps-crashing-on-my-android-phone/2573146 "2023-09-01T17:12:55Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![rcszonehnp](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/rcszonehnp/32/158733_2.png) [@rcszonehnp](https://community.thunkable.com/u/rcszonehnp)\ **Post date:** [September 1, 2023, 5:12pm UTC](https://community.thunkable.com/t/app-keeps-crashing-on-my-android-phone/2573146/1 "2023-09-01T17:12:55Z")
For some reason I can’t open either the thunkable app or my own designed app on my android phone. I get to login and after that it crashes. This is the error I get on my Xiaomi phone: ![Screenshot_1](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/5/2/52388880591dd5f80d58e675fe01fe3569d9128a.png) ![Screenshot_2](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/1/5/1584ee68fa45f583568cbb27f8558d0d8a23c050.png) If I try to acess thunkable through my browser it’s no problem. I’ve tried to use both of them on my tablet and they work fine. Is there anything I can do to solve this? ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [September 1, 2023, 8:09pm UTC](https://community.thunkable.com/t/app-keeps-crashing-on-my-android-phone/2573146/2 "2023-09-01T20:09:29Z")
Hello @rcszonehnp I am sorry to hear that you are having issues with testing the Android app. Could you please share with me the project URL in a private message? ---
**Author:** ![rcszonehnp](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/rcszonehnp/32/158733_2.png) [@rcszonehnp](https://community.thunkable.com/u/rcszonehnp)\ **Post date:** [September 1, 2023, 8:28pm UTC](https://community.thunkable.com/t/app-keeps-crashing-on-my-android-phone/2573146/3 "2023-09-01T20:28:18Z")
Sure but as I stated I’m having the same problems with the thunkable app… so if I were able to fix one the other would probably get fixed aswell I think? any idea why this is happening? is it my old phone’s fault? ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [September 4, 2023, 2:40pm UTC](https://community.thunkable.com/t/app-keeps-crashing-on-my-android-phone/2573146/4 "2023-09-04T14:40:00Z")
Hello @rcszonehnp, Thank you for sharing your project URL. I tested your app and I had no issue. However, I understand that it may not be working for you as expected. Could you please share your device information and which Android version you use? ---
**Author:** ![rcszonehnp](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/rcszonehnp/32/158733_2.png) [@rcszonehnp](https://community.thunkable.com/u/rcszonehnp)\ **Post date:** [September 4, 2023, 7:04pm UTC](https://community.thunkable.com/t/app-keeps-crashing-on-my-android-phone/2573146/5 "2023-09-04T19:04:40Z")
I’m using a Xiaomi Redmi Note 2 and I have MIUI 9 v9.2.3.0, Android version 5.0.2 ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [September 5, 2023, 11:59am UTC](https://community.thunkable.com/t/app-keeps-crashing-on-my-android-phone/2573146/6 "2023-09-05T11:59:49Z")
@rcszonehnp Thanks for sharing more information. The Android version that you mentioned is out of date and unfortunately, we don’t support it anymore. You could use the web app. ---
**Author:** ![rcszonehnp](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/rcszonehnp/32/158733_2.png) [@rcszonehnp](https://community.thunkable.com/u/rcszonehnp)\ **Post date:** [September 5, 2023, 12:47pm UTC](https://community.thunkable.com/t/app-keeps-crashing-on-my-android-phone/2573146/7 "2023-09-05T12:47:59Z")
I thought that google play wouldn’t let me download apps that my current android version couldn’t handle… well then can you tell me which version of android do I need to have? I’m sure I can update my phone. But what do you mean by web app? Edit: I just checked google play and it says Android 5.0 or above… i guess that’s old info that needs to be updated ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [September 6, 2023, 2:51pm UTC](https://community.thunkable.com/t/app-keeps-crashing-on-my-android-phone/2573146/8 "2023-09-06T14:51:00Z")
@rcszonehnp Thank you for sharing more information. As it is mentioned in our docs [here](https://docs.thunkable.com/getting-started/get-started#minimum-requirements), Thunkable recommends and actively supports using a mobile OS that is actively receiving security updates. This includes iOS 15+ and Android 10+. When I say “web”, I am referring to both the [Web Preview](https://docs.thunkable.com/getting-started/live-test#web-preview) and the [Web app](https://docs.thunkable.com/publishing-apps/publish-as-a-web-app-pro). ---
**Author:** ![rcszonehnp](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/rcszonehnp/32/158733_2.png) [@rcszonehnp](https://community.thunkable.com/u/rcszonehnp)\ **Post date:** [September 6, 2023, 8:13pm UTC](https://community.thunkable.com/t/app-keeps-crashing-on-my-android-phone/2573146/9 "2023-09-06T20:13:33Z")
Got it, thanks for the help! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/0/f/0f59f292712368bce16ff80133ae10de8a6f27e8.png) [@system](https://community.thunkable.com/u/system)\ **Post date:** [December 5, 2023, 8:13pm UTC](https://community.thunkable.com/t/app-keeps-crashing-on-my-android-phone/2573146/10 "2023-12-05T20:13:51Z")
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