# APP CRASHED ON iPAD

**URL:** <https://community.thunkable.com/t/app-crashed-on-ipad/1380114>\
**Category:** Questions about Thunkable X\
**Tags:** ios, crash\
**Created:** [July 5, 2021, 2:30pm UTC](https://community.thunkable.com/t/app-crashed-on-ipad/1380114 "2021-07-05T14:30:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![tarikmawjoud1gcjw](https://avatars.discourse-cdn.com/v4/letter/t/8491ac/32.png) [@tarikmawjoud1gcjw](https://community.thunkable.com/u/tarikmawjoud1gcjw)\
**Post date:** [July 5, 2021, 2:30pm UTC](https://community.thunkable.com/t/app-crashed-on-ipad/1380114/1 "2021-07-05T14:30:19Z")

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### Guideline 2.1 - Performance - App Completeness

We’re looking forward to completing our review, but we are still unable to continue because your app crashed during review. Please review the details below and the attached crash logs, then complete the next steps.

Steps leading to crash:

Specifically, the app crashes during the process of starting a call, as seen in the attached screenshot. The app presents an error prior to crashing.

Review device details:

- Device type: iPad
- OS version: iOS 14.6

 ![Screen Shot 2021-07-05 at 15.29.52](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/2/a/2a9bb968f8fb4edd96928912d3070f8948cb2c55.png)

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**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\
**Post date:** [July 5, 2021, 2:35pm UTC](https://community.thunkable.com/t/app-crashed-on-ipad/1380114/2 "2021-07-05T14:35:03Z")

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Hi, welcome to Thunkable, @tarikmawjoud1gcjw

We know nothing about your app. What can you tell us? For example:

1. Have you seen it crash? When does it crash?
2. If you’d like help, post a link to your project and tell us which screen(s) you think contain the crash.
3. Did you test it on an iPad? Which model(s)?
4. Does it work without crashing on other mobile devices?

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**Author:** ![tarikmawjoud1gcjw](https://avatars.discourse-cdn.com/v4/letter/t/8491ac/32.png) [@tarikmawjoud1gcjw](https://community.thunkable.com/u/tarikmawjoud1gcjw)\
**Post date:** [July 5, 2021, 2:39pm UTC](https://community.thunkable.com/t/app-crashed-on-ipad/1380114/3 "2021-07-05T14:39:00Z")

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I already published my app on the App Store without Admob code and it published without any problem !  
After I added Admob code I got this error !  
I don’t know why !

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**Author:** ![sketch](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/sketch/32/109058_2.png) [@sketch](https://community.thunkable.com/u/sketch)\
**Post date:** [July 5, 2021, 5:28pm UTC](https://community.thunkable.com/t/app-crashed-on-ipad/1380114/4 "2021-07-05T17:28:41Z")

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Please like @tatiang said.  
Show us your Blocks, Project link and where the error occurs.  
Without it we can’t really help

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**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\
**Post date:** [November 8, 2024, 1:19pm UTC](https://community.thunkable.com/t/app-crashed-on-ipad/1380114/5 "2024-11-08T13:19:56Z")

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