# App can't be download/installed in Google Play Store

**URL:** <https://community.thunkable.com/t/app-cant-be-download-installed-in-google-play-store/3263058>\
**Category:** Questions about Thunkable X\
**Created:** [October 10, 2024, 6:34pm UTC](https://community.thunkable.com/t/app-cant-be-download-installed-in-google-play-store/3263058 "2024-10-10T18:34:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ditptraining001](https://avatars.discourse-cdn.com/v4/letter/d/e480ec/32.png) [@ditptraining001](https://community.thunkable.com/u/ditptraining001)\
**Post date:** [October 10, 2024, 6:34pm UTC](https://community.thunkable.com/t/app-cant-be-download-installed-in-google-play-store/3263058/1 "2024-10-10T18:34:33Z")

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My Thunkable app has been built in the Google Play Store, finishing all processes until the Close Test steps, during which my app status is under “fully Roll-out”. However several users whose E-mails are enlisted for close testing, cannot download/install the App. The screen display shows the sign that says, "Cannot find the App. I am so blinded of how to correct this. Please advise and give the reasons.

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**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\
**Post date:** [October 10, 2024, 6:47pm UTC](https://community.thunkable.com/t/app-cant-be-download-installed-in-google-play-store/3263058/2 "2024-10-10T18:47:17Z")

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Are they signed into Google Play on their device with the same email that was sent to them when you opened the testing track? Are these emails with a Google account, that is required for testing.

> **[Set up an open, closed, or internal test - Play Console Help](https://support.google.com/googleplay/android-developer/answer/9845334?hl=en)**
>
>   Important: Developers with personal accounts created after November 13, 2023, must meet specific testing requirements before they can make their app available on Google Play. Read

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**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/0/f/0f59f292712368bce16ff80133ae10de8a6f27e8.png) [@system](https://community.thunkable.com/u/system)\
**Post date:** [January 8, 2025, 6:48pm UTC](https://community.thunkable.com/t/app-cant-be-download-installed-in-google-play-store/3263058/3 "2025-01-08T18:48:13Z")

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