# Android app link doesn't open
**URL:** https://community.thunkable.com/t/android-app-link-doesnt-open/643910
**Category:** Questions about Thunkable X
**Created:** [June 29, 2020, 12:02pm UTC](https://community.thunkable.com/t/android-app-link-doesnt-open/643910 "2020-06-29T12:02:24Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@52m2u7sbfwq8](https://community.thunkable.com/u/52m2u7sbfwq8)
#### Post date: [June 29, 2020, 12:02pm UTC](https://community.thunkable.com/t/android-app-link-doesnt-open/643910/1 "2020-06-29T12:02:24Z")
I download the android app and everything goes right but when I try to open it in the cellphone the link doesn’t open and I don’t know why, because the ios link works just fine. why the android one doesn’t open?
---
### Author:  [@label1.visible-true](https://community.thunkable.com/u/label1.visible-true)
#### Post date: [June 29, 2020, 12:21pm UTC](https://community.thunkable.com/t/android-app-link-doesnt-open/643910/2 "2020-06-29T12:21:41Z")
Have you checked the documentation?
> **From docs**
>
> Troubleshooting
>
> Common issues
>
> **You receive an email from the hard-working beaver saying that this app will not build**
>
> - You uploaded an icon that has the same name as an existing asset that you have uploaded
>
> - Your app icon is not an image file
>
> - Your app icon contains transparent pixels. Apple does not allow you to have any icons with any transparent colors
>
> - We are having trouble with our build servers. Please try again in 30 minutes or chat with us if you are still having problems
>
> - App (Bundle) ID. Your App (Bundle) ID is a series of short strings of text that are separated by periods, such as **com.thunkable.creator.app**. These string of text must i) be lowercase, ii) begin with a letter.
>
> - Asset names. We recommend that asset names **only** contain Roman alphabet characters with no accents, and numbers.
>
> **You cannot install your app and get the message "Cannot connect to [storage.googleapis.com](http://storage.googleapis.com)"**
>
> - You have a special character like “&” in your [App Name](https://community.thunkable.com/projects/settings#app-name)
>
> **When you install your app on Android, you see the message "There was a problem parsing the Package"**
>
> - This is caused by your package name, also known in your project as your App (Bundle) ID. Your App (Bundle) ID is a series of short strings of text that are separated by periods, such as **com.thunkable.creator.app**. These string of text must i) be lowercase, ii) begin with a letter.
[Download App troubleshooting](https://docs.thunkable.com/download#troubleshooting)
---
### Author:  [@52m2u7sbfwq8](https://community.thunkable.com/u/52m2u7sbfwq8)
#### Post date: [June 29, 2020, 2:24pm UTC](https://community.thunkable.com/t/android-app-link-doesnt-open/643910/3 "2020-06-29T14:24:18Z")
yup, but nothing worked. I still can’t open it on the android cellphone.
---
### Author:  [@label1.visible-true](https://community.thunkable.com/u/label1.visible-true)
#### Post date: [June 29, 2020, 2:36pm UTC](https://community.thunkable.com/t/android-app-link-doesnt-open/643910/4 "2020-06-29T14:36:50Z")
How is it not opening? Did it crash or just close application when opening?
---
### Author:  [@52m2u7sbfwq8](https://community.thunkable.com/u/52m2u7sbfwq8)
#### Post date: [June 29, 2020, 2:50pm UTC](https://community.thunkable.com/t/android-app-link-doesnt-open/643910/5 "2020-06-29T14:50:43Z")
when I click it says “it is not possible to open the file ”
---
### Author:  [@label1.visible-true](https://community.thunkable.com/u/label1.visible-true)
#### Post date: [June 29, 2020, 2:54pm UTC](https://community.thunkable.com/t/android-app-link-doesnt-open/643910/6 "2020-06-29T14:54:22Z")
Can it be installed? Can you also make a screenshot to show what exactly is the error?
---
### Author:  [@52m2u7sbfwq8](https://community.thunkable.com/u/52m2u7sbfwq8)
#### Post date: [June 29, 2020, 2:58pm UTC](https://community.thunkable.com/t/android-app-link-doesnt-open/643910/7 "2020-06-29T14:58:21Z")
How do I install it? and I could but it is in portuguese I dont think you would understand it, but it is exactly what I said, when I click on the link it only shows “it is not possible to open the file ” on the bottom of the screen and nothing more.
---
### Author:  [@label1.visible-true](https://community.thunkable.com/u/label1.visible-true)
#### Post date: [June 29, 2020, 3:01pm UTC](https://community.thunkable.com/t/android-app-link-doesnt-open/643910/8 "2020-06-29T15:01:04Z")
Please look at the documentation.
[How to install apk](https://docs.thunkable.com/download#download-and-install-android-app)
---
### Author:  [@52m2u7sbfwq8](https://community.thunkable.com/u/52m2u7sbfwq8)
#### Post date: [June 30, 2020, 11:28am UTC](https://community.thunkable.com/t/android-app-link-doesnt-open/643910/9 "2020-06-30T11:28:58Z")
oh, I did this but doesn’t work, I thought it was something different 😄
---
### Author:  [@ioannis](https://community.thunkable.com/u/ioannis)
#### Post date: [November 8, 2024, 11:25am UTC](https://community.thunkable.com/t/android-app-link-doesnt-open/643910/10 "2024-11-08T11:25:16Z")