# Airtable not sync
**URL:** https://community.thunkable.com/t/airtable-not-sync/3009248
**Category:** Questions about Thunkable X
**Created:** [May 17, 2024, 1:35pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248 "2024-05-17T13:35:13Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@kizzy](https://community.thunkable.com/u/kizzy)
#### Post date: [May 17, 2024, 1:35pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/1 "2024-05-17T13:35:13Z")
i keep getting complaints from people using my published app that airtable is not loading then i have to come into my project and sync the data source then it loads in the APP i don’t know if it is something on thinkable end but i have been having to do this on a daily basis so if staff can look into this
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [May 17, 2024, 7:06pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/2 "2024-05-17T19:06:01Z")
Hi @kizzy, have you tried [resetting the integration](https://docs.thunkable.com/getting-started/data-sources/data-sources-1#reset-thunkable-airtable-connection) with Airtable?
If you have done this and are still having problems, can you open the project in web preview, and let us know if there are any Airtable errors in the console?
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### Author:  [@kizzy](https://community.thunkable.com/u/kizzy)
#### Post date: [May 17, 2024, 7:33pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/3 "2024-05-17T19:33:49Z")
As for resetting the integration in airtable i check that first a couple times for some reason Thunkable Intergration was removed unbeknownst to me restoring that solve the issue in the past when that was the problem which it is not now
there are no errors if i click view datasouce it shows nothing, then i click refresh or sync then when it shows in the project the live publish app also populates i did not always have to do this just like pass month i kept getting complaints
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [May 17, 2024, 8:43pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/4 "2024-05-17T20:43:42Z")
Are you making changes to the data source in Airtable or has it remained the same?
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### Author:  [@kizzy](https://community.thunkable.com/u/kizzy)
#### Post date: [May 17, 2024, 11:11pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/5 "2024-05-17T23:11:15Z")
the same for months and i am on a paid plan in airtable soo…
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### Author:  [@kizzy](https://community.thunkable.com/u/kizzy)
#### Post date: [May 18, 2024, 12:28pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/6 "2024-05-18T12:28:58Z")
Again today once more i had to go in and sync
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### Author:  [@kizzy](https://community.thunkable.com/u/kizzy)
#### Post date: [May 18, 2024, 6:20pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/7 "2024-05-18T18:20:14Z")
please check it out i should not have to go into my project many times in a day to refresh the datasource
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### Author:  [@kizzy](https://community.thunkable.com/u/kizzy)
#### Post date: [May 20, 2024, 3:33pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/8 "2024-05-20T15:33:52Z")
Had to go in and manually refresh data source again it cant be only i that is having this issue
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [May 23, 2024, 1:26pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/9 "2024-05-23T13:26:26Z")
@kizzy We’re looking into this–it is hard to troubleshoot without specific errors in the console or when loading the datasource.
When you open the Airtable datasource in Thunkable, the screen is also blank or does that populate with your data?
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [May 23, 2024, 1:36pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/10 "2024-05-23T13:36:49Z")
Could you also link the URL to the project?
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### Author:  [@kizzy](https://community.thunkable.com/u/kizzy)
#### Post date: [May 23, 2024, 1:49pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/11 "2024-05-23T13:49:30Z")
> [@matt\_conroy](#):
>
> When you open the Airtable datasource in Thunkable, the screen is also blank or does that populate with your data?
Yes when it was not loading that would also be the issue but it seem to working as of yesterday
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [May 23, 2024, 1:55pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/12 "2024-05-23T13:55:03Z")
If it is working now, that is great! One thing to keep in mind, regardless of whether you are using a paid Airtable plan or not, is that Airtable has a limit of 5 API requests per second.
[https://support.airtable.com/docs/getting-started-with-airtables-web-api#:~:text=Is%20there%20a%20rate%20limit,section%20of%20the%20API%20documentation](https://support.airtable.com/docs/getting-started-with-airtables-web-api#:~:text=Is%20there%20a%20rate%20limit,section%20of%20the%20API%20documentation).
So if many users are using the app and the app does call Airtable data often, you may be running into this issue.
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### Author:  [@kizzy](https://community.thunkable.com/u/kizzy)
#### Post date: [May 23, 2024, 6:35pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/13 "2024-05-23T18:35:26Z")
what even tho i am paying? that is ridiculous anyway on my next update i have a favorite tab which will be saved to phone data source so should help if the issues comes up again
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [May 23, 2024, 6:58pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/14 "2024-05-23T18:58:27Z")
Those are [Airtable’s](https://support.airtable.com/docs/managing-api-call-limits-in-airtable) limits and for whatever reason, are the same regardless of plan type.
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### Author:  [@kizzy](https://community.thunkable.com/u/kizzy)
#### Post date: [June 10, 2024, 3:10pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/15 "2024-06-10T15:10:34Z")
There was a problem fetching the data, please check your input and try again. when this happens my live app does not show anything also
i am really at al a lost now airtable not loading again in my publish app how am i supposed to deal with this?
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### Author:  [@system](https://community.thunkable.com/u/system)
#### Post date: [September 8, 2024, 3:10pm UTC](https://community.thunkable.com/t/airtable-not-sync/3009248/16 "2024-09-08T15:10:54Z")
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