# Issues / Bugs

**URL:** https://community.thunkable.com/c/thunkable/issues-bugs/79.md?page=3

[Latest](https://community.thunkable.com/latest.md) · [Categories](https://community.thunkable.com/categories.md) · [Tags](https://community.thunkable.com/tags.md)

**Page:** 4

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## [Thunkable design window is cropped, cannot edit component names](https://community.thunkable.com/t/thunkable-design-window-is-cropped-cannot-edit-component-names/3985466)

<div class="topic-metadata">

**Author:** [@generaly02](https://community.thunkable.com/u/generaly02)\
**Replies:** 7\
**Last updated:** [September 4, 2025, 6:16am UTC](https://community.thunkable.com/t/thunkable-design-window-is-cropped-cannot-edit-component-names/3985466 "2025-09-04T06:16:38Z")

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For some reason, the Design window in Thunkable will sometimes ‘move up’ and get covered by the screen navigation bar, making it impossible to rename/duplicate components as those buttons are cropped out. This usuall…

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## [Unable to Upload Data Source](https://community.thunkable.com/t/unable-to-upload-data-source/4107536)

<div class="topic-metadata">

**Author:** [@dcampbellqbf10n6e](https://community.thunkable.com/u/dcampbellqbf10n6e)\
**Replies:** 1\
**Last updated:** [September 1, 2025, 7:23pm UTC](https://community.thunkable.com/t/unable-to-upload-data-source/4107536 "2025-09-01T19:23:23Z")

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I deleted a data source, and tried to upload a new Google sheet, but I’m getting an error “Failed to create data source. Please try again and contact support if the problem persists”. I’ve confirmed sharing is active f…

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## [JSON Files & Thunkable Variables](https://community.thunkable.com/t/json-files-thunkable-variables/4107521)

<div class="topic-metadata">

**Author:** [@motzet](https://community.thunkable.com/u/motzet)\
**Replies:** 0\
**Last updated:** [August 30, 2025, 12:39pm UTC](https://community.thunkable.com/t/json-files-thunkable-variables/4107521 "2025-08-30T12:39:06Z")

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Hi! I don’t understand at all why when reading a JSON File, if I assign the result of the reading to a “orange” variable, I get an error! See picture below. On the contrary, if I’m assigning the result of the readin…

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## [Help, I can't change the name of my blog](https://community.thunkable.com/t/help-i-cant-change-the-name-of-my-blog/4045048)

<div class="topic-metadata">

**Author:** [@9balmapk](https://community.thunkable.com/u/9balmapk)\
**Replies:** 2\
**Last updated:** [August 29, 2025, 1:11pm UTC](https://community.thunkable.com/t/help-i-cant-change-the-name-of-my-blog/4045048 "2025-08-29T13:11:17Z")

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Help, I can’t change the name of my blog.

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## [Copying code for button isn't working](https://community.thunkable.com/t/copying-code-for-button-isnt-working/4107484)

<div class="topic-metadata">

**Author:** [@sapphirerolleston1dl](https://community.thunkable.com/u/sapphirerolleston1dl)\
**Replies:** 3\
**Last updated:** [August 28, 2025, 1:49am UTC](https://community.thunkable.com/t/copying-code-for-button-isnt-working/4107484 "2025-08-28T01:49:04Z")

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## [I am trying to get the "sign in" to work and it is not working](https://community.thunkable.com/t/i-am-trying-to-get-the-sign-in-to-work-and-it-is-not-working/4107492)

<div class="topic-metadata">

**Author:** [@smartcookiekeon56j7n](https://community.thunkable.com/u/smartcookiekeon56j7n)\
**Replies:** 0\
**Last updated:** [August 27, 2025, 8:46pm UTC](https://community.thunkable.com/t/i-am-trying-to-get-the-sign-in-to-work-and-it-is-not-working/4107492 "2025-08-27T20:46:16Z")

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As I stated before the google sign in for my app is not working. I dont know if nothing is happening because it is in devolper use or something else.

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## [OCR failing](https://community.thunkable.com/t/ocr-failing/4097017)

<div class="topic-metadata">

**Author:** [@fieldbenjaminlu6cze](https://community.thunkable.com/u/fieldbenjaminlu6cze)\
**Replies:** 0\
**Last updated:** [August 18, 2025, 4:37pm UTC](https://community.thunkable.com/t/ocr-failing/4097017 "2025-08-18T16:37:07Z")

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Hi there I am trying to make an app that has ocr from images as a part of it i have set up firebase , postman, linked my account and app, and when i test i can capture image but get a delay (seems to be trying to call …

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## [Outage Aug 10, 2025](https://community.thunkable.com/t/outage-aug-10-2025/4074146)

<div class="topic-metadata">

**Author:** [@gabriel.pascual.1991](https://community.thunkable.com/u/gabriel.pascual.1991)\
**Replies:** 2\
**Last updated:** [August 12, 2025, 3:44pm UTC](https://community.thunkable.com/t/outage-aug-10-2025/4074146 "2025-08-12T15:44:41Z")

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I’m noticing a service outage, similar to the one reported on August 7th. I start working on a project, but within a few minutes the page reloads and all my work is lost. Waiting for a solution.

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## [Major issue with the latest Thunkable update](https://community.thunkable.com/t/major-issue-with-the-latest-thunkable-update/4075810)

<div class="topic-metadata">

**Author:** [@grant.mccallum](https://community.thunkable.com/u/grant.mccallum)\
**Replies:** 0\
**Last updated:** [August 12, 2025, 7:54am UTC](https://community.thunkable.com/t/major-issue-with-the-latest-thunkable-update/4075810 "2025-08-12T07:54:52Z")

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Hi all, This is a repost from V513/514/515 Release Notes - #2 by grant.mccallum - it’s been 50+ hours and I haven’t had a response yet so I figured I’d make my own thread. I have been waiting for the latest Thunkable u…

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## [Get Row Object From question](https://community.thunkable.com/t/get-row-object-from-question/4074696)

<div class="topic-metadata">

**Author:** [@graphicsq6xrll](https://community.thunkable.com/u/graphicsq6xrll)\
**Replies:** 1\
**Last updated:** [August 11, 2025, 9:34pm UTC](https://community.thunkable.com/t/get-row-object-from-question/4074696 "2025-08-11T21:34:47Z")

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Hello, I just went thru the 2 year old video “How to Read Data in a Thunkable Data Source”. I duplicated the steps exactly, but I am unable to get my app to go to the next screen when an item is clicked. If I remove the…

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## [Minecraft Unlimited Items tidak muncul saat integrasi di Thunkable](https://community.thunkable.com/t/minecraft-unlimited-items-tidak-muncul-saat-integrasi-di-thunkable/4073922)

<div class="topic-metadata">

**Author:** [@cuongcocay6890nw05](https://community.thunkable.com/u/cuongcocay6890nw05)\
**Replies:** 0\
**Last updated:** [August 11, 2025, 1:28pm UTC](https://community.thunkable.com/t/minecraft-unlimited-items-tidak-muncul-saat-integrasi-di-thunkable/4073922 "2025-08-11T13:28:33Z")

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Halo semua, Saya sedang mencoba membuat aplikasi kecil menggunakan Thunkable yang terhubung dengan game Minecraft Unlimited Items. Tujuannya adalah membuat tombol khusus yang bisa memberi item tanpa batas di dalam game…

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## [\[SOLVED\] I can't access Thunkable support](https://community.thunkable.com/t/solved-i-cant-access-thunkable-support/4047647)

<div class="topic-metadata">

**Author:** [@jakob.krmeljiagldx](https://community.thunkable.com/u/jakob.krmeljiagldx)\
**Replies:** 3\
**Last updated:** [August 8, 2025, 10:56am UTC](https://community.thunkable.com/t/solved-i-cant-access-thunkable-support/4047647 "2025-08-08T10:56:37Z")

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For two days now, Thunkable support stops working randomly and i don’t know why. Logging in and out doesn’t work.

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## [Outage Aug 7, 2025?](https://community.thunkable.com/t/outage-aug-7-2025/4065480)

<div class="topic-metadata">

**Author:** [@sdmahaney\_sla](https://community.thunkable.com/u/sdmahaney_sla)\
**Replies:** 2\
**Last updated:** [August 7, 2025, 11:45pm UTC](https://community.thunkable.com/t/outage-aug-7-2025/4065480 "2025-08-07T23:45:02Z")

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Is there a known outage? As of a bit before 7 pm (EDT) the project page has been slow to load, and when I do get in and start working, every few minutes the screen refreshes and all my new work is gone. I turned off VPN,…

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## [Android 15 - New Minimum Level](https://community.thunkable.com/t/android-15-new-minimum-level/3970431)

<div class="topic-metadata">

**Author:** [@grant.mccallum](https://community.thunkable.com/u/grant.mccallum)\
**Replies:** 4\
**Last updated:** [August 7, 2025, 7:52pm UTC](https://community.thunkable.com/t/android-15-new-minimum-level/3970431 "2025-08-07T19:52:52Z")

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Hi guys, I’m sure you’re on this already but if not - I just wanted to make sure this is on your radar: My last .aab (published 30/6) is still targeting Android 14. Please let me know when this has been updated so I…

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## [Hello there! Need help to explain to me the AI logic in my site](https://community.thunkable.com/t/hello-there-need-help-to-explain-to-me-the-ai-logic-in-my-site/4057968)

<div class="topic-metadata">

**Author:** [@indsoccercoachhqt5qi](https://community.thunkable.com/u/indsoccercoachhqt5qi)\
**Replies:** 4\
**Last updated:** [August 7, 2025, 11:23am UTC](https://community.thunkable.com/t/hello-there-need-help-to-explain-to-me-the-ai-logic-in-my-site/4057968 "2025-08-07T11:23:35Z")

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Hello there, I would love someone to reach out to me for 10 minutes to answer some harmless questions lol

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## [Hi there , I have a problem in my Calculator app . Can someone help me please](https://community.thunkable.com/t/hi-there-i-have-a-problem-in-my-calculator-app-can-someone-help-me-please/4054327)

<div class="topic-metadata">

**Author:** [@saraahmednagiboex3u7](https://community.thunkable.com/u/saraahmednagiboex3u7)\
**Replies:** 1\
**Last updated:** [August 6, 2025, 4:25pm UTC](https://community.thunkable.com/t/hi-there-i-have-a-problem-in-my-calculator-app-can-someone-help-me-please/4054327 "2025-08-06T16:25:31Z")

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when i click on the dot or decimal point it appears but when i write after the dot it doesn’t appear example : 6.3 6 – 6. – 63

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## [Empty Project After Using Generate AI Project](https://community.thunkable.com/t/empty-project-after-using-generate-ai-project/4058238)

<div class="topic-metadata">

**Author:** [@jerus1403nfa8ax](https://community.thunkable.com/u/jerus1403nfa8ax)\
**Replies:** 2\
**Last updated:** [August 6, 2025, 2:26pm UTC](https://community.thunkable.com/t/empty-project-after-using-generate-ai-project/4058238 "2025-08-06T14:26:58Z")

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Hi community, Can somebody help me with the issue that I’m currently dealing with? I’m new to Thunkable and on Builder plan. I was trying to generate my project by using AI Generating Project feature but end up getting …

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## [Dataview sorting problem](https://community.thunkable.com/t/dataview-sorting-problem/4044399)

<div class="topic-metadata">

**Author:** [@doctorsof](https://community.thunkable.com/u/doctorsof)\
**Replies:** 2\
**Last updated:** [July 31, 2025, 6:45pm UTC](https://community.thunkable.com/t/dataview-sorting-problem/4044399 "2025-07-31T18:45:08Z")

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I am having a dataview sorting problem. I opened the application today and this happened directly. I opened a topic for the same problem before and it was solved by itself. The data is taken from airtable. The order is c…

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## [Critical Bug Report & Platform Limitations: Impossible to Implement a Functional Custom Video Player](https://community.thunkable.com/t/critical-bug-report-platform-limitations-impossible-to-implement-a-functional-custom-video-player/4044102)

<div class="topic-metadata">

**Author:** [@linfanziaguaritavy0p](https://community.thunkable.com/u/linfanziaguaritavy0p)\
**Replies:** 0\
**Last updated:** [July 31, 2025, 1:18pm UTC](https://community.thunkable.com/t/critical-bug-report-platform-limitations-impossible-to-implement-a-functional-custom-video-player/4044102 "2025-07-31T13:18:04Z")

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Hello, I am writing to report a critical, blocking issue that prevents the implementation of an essential feature for my application: a fullscreen, audio-enabled intro video without the default player controls. After a…

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## [Project missing in my account](https://community.thunkable.com/t/project-missing-in-my-account/4036663)

<div class="topic-metadata">

**Author:** [@sakibjobaid2522yx1hq](https://community.thunkable.com/u/sakibjobaid2522yx1hq)\
**Replies:** 1\
**Last updated:** [July 30, 2025, 9:08am UTC](https://community.thunkable.com/t/project-missing-in-my-account/4036663 "2025-07-30T09:08:57Z")

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I have been building a project in your platform. Recently logging into my account, I found the project is not available in my dashboard. As this project is important for me, can you please look into it why it is not avai…

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## [\[StP\] Screen's Bottom cropped (Android Phones)](https://community.thunkable.com/t/stp-screens-bottom-cropped-android-phones/4033697)

<div class="topic-metadata">

**Author:** [@dosantoss](https://community.thunkable.com/u/dosantoss)\
**Replies:** 0\
**Last updated:** [July 28, 2025, 1:26pm UTC](https://community.thunkable.com/t/stp-screens-bottom-cropped-android-phones/4033697 "2025-07-28T13:26:19Z")

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Hi everyone! Using the StP version, the app screens display perfectly on my old iPhone 12 (iOS 18.5) and on an old Samsung Galaxy S8 (Android 9, One UI 1.0). But on more recent Android devices using Android 15 (Samsung…

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## [Web Preview to Published Web App Layout Issue](https://community.thunkable.com/t/web-preview-to-published-web-app-layout-issue/4003026)

<div class="topic-metadata">

**Author:** [@travisgerbergpy](https://community.thunkable.com/u/travisgerbergpy)\
**Replies:** 1\
**Last updated:** [July 17, 2025, 3:14am UTC](https://community.thunkable.com/t/web-preview-to-published-web-app-layout-issue/4003026 "2025-07-17T03:14:45Z")

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I have a case were I have finished most of an app I have been working on recently. It works as expected when I am using it in the Web Preview mode but not so much when it is published to a Web App. In Web Preview all the…

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## [Layout on cell phone different from thunkable](https://community.thunkable.com/t/layout-on-cell-phone-different-from-thunkable/3987052)

<div class="topic-metadata">

**Author:** [@rafael\_rcolombovp170](https://community.thunkable.com/u/rafael_rcolombovp170)\
**Replies:** 4\
**Last updated:** [July 16, 2025, 12:30am UTC](https://community.thunkable.com/t/layout-on-cell-phone-different-from-thunkable/3987052 "2025-07-16T00:30:58Z")

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Could someone help me? When I upload my app to the Google Play Store, I design it with a my one layout, but on each phone it opens with a different screen size, it doesn’t adjust to the screen properly! Captura de Tela …

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## [Vocabulary app - Newbie!](https://community.thunkable.com/t/vocabulary-app-newbie/3994817)

<div class="topic-metadata">

**Author:** [@evie23321](https://community.thunkable.com/u/evie23321)\
**Replies:** 0\
**Last updated:** [July 14, 2025, 7:06am UTC](https://community.thunkable.com/t/vocabulary-app-newbie/3994817 "2025-07-14T07:06:16Z")

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Hi there! I’m new to Thunkable. Trying to create a very simple vocabulary app - one of those standard quizes where in each round 4 pictures are shown and you have to select the correct picture when hearing a word. I’ve c…

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## [Image not displaying on web editor](https://community.thunkable.com/t/image-not-displaying-on-web-editor/3990102)

<div class="topic-metadata">

**Author:** [@fyoms0112pu4](https://community.thunkable.com/u/fyoms0112pu4)\
**Replies:** 0\
**Last updated:** [July 12, 2025, 5:19am UTC](https://community.thunkable.com/t/image-not-displaying-on-web-editor/3990102 "2025-07-12T05:19:36Z")

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Hello, Today(12/7) when I edit my project, I found that all the images cannot be displayed on web editor. Only the images uploaded yesterday(11/7) can be displayed. I tried to restart my pc, but the problem is not so…

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## [Cannot get data from a table to transmit between screens](https://community.thunkable.com/t/cannot-get-data-from-a-table-to-transmit-between-screens/3965655)

<div class="topic-metadata">

**Author:** [@gavin.boyterah6ju4](https://community.thunkable.com/u/gavin.boyterah6ju4)\
**Replies:** 6\
**Last updated:** [July 11, 2025, 10:26pm UTC](https://community.thunkable.com/t/cannot-get-data-from-a-table-to-transmit-between-screens/3965655 "2025-07-11T22:26:53Z")

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Hi all I’m struggling with an app I’m designing. On the screen “Top 100” I’m trying to have it so that when a user clicks on any item in the text viewer grid, they navigate to my “Text Viewer” screen and the app display…

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## [App getting cropped from all 4 sides on Android devices](https://community.thunkable.com/t/app-getting-cropped-from-all-4-sides-on-android-devices/3927278)

<div class="topic-metadata">

**Author:** [@ashwani.mathur3difzz](https://community.thunkable.com/u/ashwani.mathur3difzz)\
**Replies:** 8\
**Last updated:** [July 11, 2025, 10:04am UTC](https://community.thunkable.com/t/app-getting-cropped-from-all-4-sides-on-android-devices/3927278 "2025-07-11T10:04:10Z")

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Hello all, The app is getting cropped from all 4 sides as seen in attached screenshot on all android devices. This is happening for all screens on the app. I have been working on this app for the last 4 years with conti…

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## [Sign in with phone number and sign in with google blocks not availble in the FREE PLAN?](https://community.thunkable.com/t/sign-in-with-phone-number-and-sign-in-with-google-blocks-not-availble-in-the-free-plan/3984388)

<div class="topic-metadata">

**Author:** [@hghostsaleslpy87l](https://community.thunkable.com/u/hghostsaleslpy87l)\
**Replies:** 1\
**Last updated:** [July 10, 2025, 11:45pm UTC](https://community.thunkable.com/t/sign-in-with-phone-number-and-sign-in-with-google-blocks-not-availble-in-the-free-plan/3984388 "2025-07-10T23:45:01Z")

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I am completely lost and hopeless. I tried everything. Does the free plan not allow these blocks to be visible? Ireally want some guidance please

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## [BArcode scanner is not working](https://community.thunkable.com/t/barcode-scanner-is-not-working/3960625)

<div class="topic-metadata">

**Author:** [@sketch](https://community.thunkable.com/u/sketch)\
**Replies:** 2\
**Last updated:** [July 1, 2025, 6:18am UTC](https://community.thunkable.com/t/barcode-scanner-is-not-working/3960625 "2025-07-01T06:18:31Z")

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Hi everyone, i hope you’re all having a wonderful day :blush: Im working on a project where a user can scan a barcode or QR code and then upload it to a server, however i have noticed that the barcode scanner block is n…

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## [Not being able to set background color to white](https://community.thunkable.com/t/not-being-able-to-set-background-color-to-white/3960081)

<div class="topic-metadata">

**Author:** [@aliazan9017jbqjt](https://community.thunkable.com/u/aliazan9017jbqjt)\
**Replies:** 1\
**Last updated:** [July 1, 2025, 12:30am UTC](https://community.thunkable.com/t/not-being-able-to-set-background-color-to-white/3960081 "2025-07-01T00:30:52Z")

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SEARCH I can’t set the background color fo anything (text input, buttons, background of a page) to white, even when I put the hex code for white which is #fffff it still does not work, does anyone know what to do?

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